What are the responsibilities and job description for the Front Desk Receptionist position at Grove Heating and Cooling, Inc.?
Receptionist (Full-Time)
Grove Heating and Cooling, Inc.
Grove Heating and Cooling is a locally owned, family-operated HVAC company dedicated to designing, engineering, and installing complete comfort systems for residential and commercial customers. We take pride in delivering exceptional workmanship, outstanding customer service, and creating a positive workplace where our employees can build long-term careers.
We're looking for someone who is dependable, positive, and eager to learn. While this position begins as a Receptionist, we're seeking someone who is excited to grow with our company and develop into a Customer Service Representative (CSR) role over time. We are committed to training and investing in team members who demonstrate initiative, a strong work ethic, and a passion for delivering exceptional customer service.
To be a qualified candidate, please answer the question; "Why does this specific role fit your current career goals?"
What You'll Do
As the first point of contact for our customers, you'll play an important role in creating a welcoming and professional experience. Responsibilities include:
- Greeting and assisting customers in person and over the phone
- Answering and directing incoming calls
- Scheduling service appointments
- Maintaining customer records and filing paperwork
- Organizing office supplies and inventory
- Processing incoming and outgoing mail
- Receiving and coordinating package deliveries
- Processing customer payments
- Providing administrative support to office staff and management
- Assisting with other general office duties as needed
What We're Looking For
We're looking for someone who is dependable, positive, and eager to learn. The ideal candidate will have:
- Excellent customer service skills
- Strong verbal and written communication skills
- The ability to multitask and stay organized in a fast-paced environment
- Comfortable working with customer databases, scheduling systems, and other computer software
- Strong computer and data entry skills with excellent attention to detail
- A willingness to learn, accept coaching, and take on new responsibilities
- A desire to build a long-term career and grow into a Customer Service Representative (CSR) position
- A professional appearance and friendly demeanor
- Reliable transportation
- The ability to pass a criminal background check and drug screening
This is a full-time, in-office position with the following schedule:
- Monday-Friday: 7:30 AM - 4:30 PM
- Occasional overtime as business needs require, including evening hours and Saturdays
Most importantly, we value individuals who demonstrate integrity, dependability, a strong work ethic, and a willingness to be part of a team.
Benefits
Eligible full-time employees receive a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Simple IRA retirement plan with employer contribution
- Short-term and long-term disability insurance
- Life and accidental death insurance
- Paid holidays
- Paid vacation
- Paid sick leave
If you're looking for a stable, long-term opportunity with a company that values its employees and customers, we'd love to hear from you. Join the Grove Heating and Cooling family and help us continue providing outstanding service to our community!
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Why does this specific role fit your current career goals?
Education:
- High school or equivalent (Required)
Ability to Commute:
- Crofton, MD 21114 (Required)
Work Location: In person
Salary : $19