What are the responsibilities and job description for the FIELD TECHNICIAN position at Groupe SEB USA?
A Place Where People Matter.
Start your career journey with SEB Professional! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.
Primary Purpose:
This position offers an exciting opportunity to work hands-on with cutting-edge technology in diverse environments, ensuring optimal performance and customer satisfaction. If you are a problem-solver with a passion for technology and a knack for working independently, we invite you to bring your expertise to our growing company.
What You'll Do:
- Install, maintain, and troubleshoot equipment and systems in a field environment at various customer locations
- Ensure proper operation of equipment by performing regular maintenance and repair activities
- Record detailed reports of all field service activities
- Provide support to customers, including coordination of arrival, communication of repair, and appropriate user/site training
- Perform quality assurance tests and inspections
- Follow safety procedures and regulations
- Perform pre- and post-job inspections of equipment
- Maintain accurate and up-to-date records of maintenance activities
- Troubleshoot and repair systems in accordance with manufacturer's service standards
- Develop and implement a customized preventative maintenance plan based on assessment of customer's site, volume, and needs
- Regular communication with administration and field service team
What You'll Need:
- High school diploma or equivalent; associate degree or technical certification preferred.
- Proven experience as a field technician or similar role.
- Strong technical knowledge in relevant industry equipment and software.
- Ability to read and interpret technical manuals and (electrical and hydraulic) schematics
- Proficiency with diagnostic tools and equipment, including a multimeter (AC/DC voltage, amperage, ohms).
- Excellent problem-solving skills and attention to detail.
- Strong communication skills for interacting with clients and team members.
- Ability to work independently and manage time effectively.
- Valid driver's license and a clean driving record.
- Willingness to travel frequently and work flexible hours.
- Physical ability to lift and carry heavy equipment.
- Familiarity with safety protocols and procedures.
- Basic computer skills, including proficiency in Microsoft Office Suite.
- Ability to maintain accurate records and documentation.
- Strong customer service orientation.
Physical Requirements:
- Retail foodservice location that requires basic knowledge of the food and safety and food hygiene
- Ability to travel overnight and flexibility to travel to and from multiple locations (possible weekends)
- Repetitive lifting of up to 75 pounds
What We Offer:
- Comprehensive Medical, Dental, and Vision Coverage with a generous employer contribution
- 401(k) Retirement Plan with company match to help you plan
- CompanyPaid Life Insurance for added peace of mind
- 12 Paid Holidays to recharge and spend time with what matters most
- Additional Voluntary Benefits and Employee Discount Programs
- A Positive, Inclusive Work Culture that genuinely values worklife balance
Hourly Rate: $25 COL based on city
Overview:
- Type of employment: Full time - Non-Exempt
- Workplace type: On-site at customers' businesses / Travel / Opportunity to travel to different state on project basis
If you're looking for an opportunity to make an impact, grow your career, and be part of a dynamic, collaborative team, SEB Professional North America is the place for you. Apply today and take the next step in your career journey.
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SEB PRO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. For more information, please see "Know Your Rights: Workplace Discrimination is Illegal" Poster
- If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRUSA@groupeseb.com
- Groupe SEB invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request by contacting HRUSA@groupeseb.com
Additional Information
Groupe SEB is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see OFCCP Equal Employment Opportunity Posters
Salary : $25