What are the responsibilities and job description for the Operations Associate position at Group One LTD?
Position Summary:
The Operations Associate supports the day to day operation of sales and support. Manage the sales order and invoice process. This individual will be able to back up all members of the Operations Team.
- Supervisory Responsibilities:
This position has no direct supervisory responsibility.
Job Responsibilities:
Work with Admin Sales /Support teams:
Manage RMA/returns process and execution.
Track and execute memo loans, both outgoing and returning
Order entry and domestic shipment support
Day-to-day admin and dealing with customers specific needs for orders.
Coordinating with sales team to ensure the orders are getting out in a timely manner.
Raising support team invoices for warranties and service visits or spares orders
Assist support team with critical shipments to on-site visits
Customer service – Handle various rep/customer calls for various issues.
Manage Customer Vendor portals
Manage incoming goods and customer backorders to endure timely shipping
Basic Qualifications:
Excellent time management skills and ability to prioritize work
Attention to detail and ability to apply judgement to solve day to day issues
Excellent written and verbal communication skills
Excellent computer skills including MS Office
Strong organizational and planning skills
Strong multitasking ability
Ability to work as a team player
Pleasant demeanor and positive attitude
Strong leadership skills
Experience with an ERP system is preferred
Eligibility Requirements:
Must work daily out of either our Farmingdale, NY or Lititz, PA office.
Ability to travel to other our other office locations as needed.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Operations administration: 3 years (Required)
- Computer skills: 5 years (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Farmingdale, NY 11735 (Required)
Ability to Relocate:
- Farmingdale, NY 11735: Relocate before starting work (Required)
Work Location: In person
Salary : $55,000 - $65,000