General Manager, Watermarke HOA

Description

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as the General Manager of our WaterMarke, Irvine, CA location.

Who We Are

Property Management Professionals LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, Texas, and Colorado. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest-growing management firms in each of our respective submarkets, which provides our team members a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms:

Instagram/pmpmanage Facebook/pmpmanage Linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description: PMP’s General Manager is responsible for providing on-site management services. The ideal candidate will possess strong leadership and communication skills, a passion for providing extraordinary customer service, and a positive demeanor.

Responsibilities & Duties

Leadership & Community Management

• Serve as the on-site leader for the WaterMarke Community Association, ensuring daily operations run smoothly.
• Act as the primary point of contact for the Board of Directors, homeowners, and vendors.
• Mentor, manage, and support onsite staff (concierge, resident services, and maintenance teams).
• Foster a culture of service excellence, professionalism, and accountability within the community.
• Support Board meetings by preparing agendas, board packets, and meeting minutes.
  
  

Operations & Facilities Oversight

• Oversee the upkeep and operation of all community amenities, including multiple pools/spas, fitness center, clubhouse, business center, tennis courts, and common areas.
• Conduct regular property inspections to ensure compliance with community standards and safety protocols.
• Manage maintenance requests, work orders, and preventive maintenance programs.
• Coordinate capital improvement projects, reserve-funded repairs, and vendor performance.
• Ensure compliance with all local codes, permits, and safety regulations (fire, elevator, ADA, pool/spa).
  
  

Financial & Administrative Management

• Manage the association’s operating budget, financial reporting, and expense tracking.
• Monitor assessment collections, delinquencies, and coordinate with collections partners as needed.
• Review and approve vendor invoices and maintain accurate records.
• Assist the Board in financial planning, reserve study updates, and cost-saving initiatives.
• Ensure timely preparation and distribution of annual disclosures and communications.
  
  

Vendor & Contract Administration

• Negotiate, review, and oversee vendor contracts (landscaping, janitorial, security, pool service, etc.).
• Monitor vendor performance, ensuring compliance with scope and quality standards.
• Solicit bids for services and projects to support Board decision-making.
  
  

Homeowner & Resident Relations

• Provide high-level customer service and timely responses to homeowner inquiries.
• Administer enforcement of governing documents, CC&Rs, and architectural/landscaping guidelines.
• Manage community communications via resident portals, newsletters, and notices.
• Promote resident engagement and satisfaction by supporting community events and initiatives.
  
  

Experience & Qualifications

• 5 years of progressively responsible experience in community association management, hospitality, or property management.
• Proven ability to lead staff, oversee vendors, and manage budgets in a mid- to large-size residential community.
• Strong knowledge of HOA operations, governing documents, and California Davis-Stirling Act compliance.
• Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills; able to engage effectively with Boards and residents.
• Experience with property management software, portals, or systems (Vantaca, TownSq, Caliber, Yardi, or similar).
• Ability to handle conflict resolution with diplomacy and professionalism.
• Extraordinary customer service skills
• Exceptional writing and communication skills
• Proficient in Microsoft Word, Excel, and PowerPoint
• Proficient in reviewing and understanding budgets and financial statements
• Strong organizational skills
• An honest, responsible, optimistic, and enjoyable demeanor
  
  

Certifications & Proficiencies (Not Required)

• CMCA (Certified Manager of Community Associations).
• AMS (Association Management Specialist) or PCAM (Professional Community Association Manager).
• Project management, hospitality, or facilities management credentials a plus.