Assistant General Manager, Gramercy Towers

Description:

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Assistant General Manager, Gramercy Towers, San Francisco, CA.

Who We Are

Property Management Professionals LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, Texas, and Colorado. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest-growing management firms in each of our respective submarkets, which provides our team members a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms:

Instagram/pmpmanage Facebook/pmpmanage linkedin/company/pmpmanagement

Who We’re Looking For

PMP is seeking energetic, passionate, personable, and detail-oriented professionals to join our growing team. The ideal candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description:

The Assistant General Manager will support the General Manager in overseeing the daily operations. This role blends operational leadership, resident relations, and team coordination to ensure an exceptional living experience for residents and a smooth-running property. The Assistant General Manager will collaborate with multiple departments, uphold the community’s luxury service standards, and help drive operational efficiency, staff performance, and resident satisfaction.

Responsibilities

Daily Business Operations

• Manage all resales and leases, serving as the primary point of contact for resale approvals. Maintain accurate electronic records and prepare monthly reports for Board meetings.
• Oversee unit availability, leasing, payments, and resale transactions; ensure annual tax obligations are met.
• Manage the delinquency and collection process in coordination with the Delinquency Coordinator and Legal team.
• Process invoices through Strongroom and oversee purchasing, ensuring accurate coding of monthly credit card statements.
• Review monthly financials, collaborate with the accounting team to resolve discrepancies, and prepare variance reports.
• Assist the General Manager in developing and managing annual budgets.
• Draft content for weekly resident memos to keep residents informed.
• Assist in Request for Proposals (RFPs) and bid collection when necessary.
• Perform other duties as assigned to support community operations.
  
  

Governance

• Assist in preparing Board meeting agendas and ensure timely posting.
• Prepare Board packets and ensure timely delivery to all Board members.
• Attend Board and Committee meetings, taking accurate meeting minutes.
• Support the General Manager with annual elections and the mailing of the annual budget.
  
  

Personnel

• Coordinate staff events, including monthly all-staff meetings and annual celebrations such as the holiday party.
  
  

Requirements

• Bachelor’s degree preferred but not required.
• Demonstrated ability to communicate effectively and provide exceptional service to a residential community.
• Highly organized, detail-oriented, and proactive in anticipating the needs of both staff and residents.
• CMCA, CCAM, AMS, or other related industry designation preferred.
• Knowledge of homeowner’s association governing documents (CC&Rs, Bylaws, Articles of Incorporation) with the ability to interpret and apply guidelines.
• Understanding of standard property management practices, building and grounds maintenance requirements, personnel management, and budgeting/financial processes.
  
  

Knowledge, Skills & Abilities

• Strong proficiency in Microsoft Office and ability to learn and navigate property management software.
• Excellent problem-solving and decision-making skills.
• Accurate data entry and typing abilities.
• Competence with basic math and financial reconciliation.
• Strong interpersonal and written communication skills, with the ability to communicate in a respectful and positive manner.
• Consistent, reliable attendance and a stable employment record.
  
  

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off (vacation, holiday, sick, birthday, community service)
• 401(k) available
  
  

Requirements:

Prior HOA or On-site experience

CMCA or AMS designation desired