Population Health Specialist

Full Time Under the direction, guidance and general supervision of the Population Health Manager, the Population Health Specialist plays a crucial role in coordinating and supporting GHC-SCW’s population initiatives, community partnerships, community health programs, and social work services. The Population Health Specialist actively contributes to various community health programs, including the Bridges to Access Program, Stay Healthy Visit Program, Refugee Assistance Program, Primary Access for Kids Program, and Financial Assistance Program. In addition to program involvement, the Population Health Specialist aids in the development, monitoring and sustainment of partnerships and charitable contributions. The position actively supports the organization’s health equity initiatives for both members and patients. This position is also a key contact for GHC-SCW clinic staff that assist in identifying and directing patients to other community services and resources that may be available. The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude. Our Mission Statement: We partner with members and the communities we serve to maximize health and well-being. Our Vision: As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve. Our Values: We are a not-for-profit Cooperative We are member-centered We are equitable and inclusive We are quality-driven We are innovative We are community involved GHC-SCW is committed to fostering a caring and compassionate environment while ensuring that individual differences are valued. GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. It is essential that all employees, members, and patients feel secure and welcome, that the opinions and contributions of all individuals are respected and that all voices are heard. We believe:               Healthcare is a human right.               In treating all people with dignity and respect.               There is strength in diversity.               Equity celebrates our humanity.               We are better together.   JOB SPECIFIC MINIMUM QUALIFICATIONS Bachelor’s degree from an accredited college or university in a relevant major, or equivalent combination of relevant education and experience is required. A minimum of two (2) to three (3) years of experience in an office or healthcare environment including customer service is required.  Direct experience with community services and/or Medicaid or BadgerCare population is preferred. Previous experience using the telephone in a service capacity is preferred.   Experience with medical terminology is preferred. Knowledge of and proven proficiency in the use of Microsoft Office applications including Word, Outlook, Excel, PowerPoint, Visio is required. Proficiency in SharePoint is preferred. Possession of current State of Wisconsin Driver license with a good driving record, access to a vehicle, and the ability to travel is required.  Ability to work with a diverse patient population is required. Ability to occasionally work evenings, weekends, and off hours, as required. Excellent customer service skills are required. Ability to be culturally sensitive and approach members and others in a non-intimidating and supportive manner, and the ability to represent GHC-SCW in a professional and compassionate manner is required. Knowledge of or ability to learn all community resources, agencies and referral sources which are appropriate for member population groups required. Knowledge of and/or ability to learn aspects of the Medical Assistance and BadgerCare programs and the ability to learn GHC-SCW’s services and benefits are required.  Ability to learn and effectively use multiple computer systems including electronic medical record and scheduling systems (e.g., Epic Systems) is required. Epic experience preferred. Excellent verbal and written communication skills and the ability to document, design, and create meeting materials, general correspondence, memos, charts, tables, graphs, web page content, reports, etc., required. Outstanding customer service skills are required. Knowledge of or ability to learn about healthcare delivery systems including insurance and managed care. Ability to keep abreast of population health trends and tactics. Ability to maintain patient confidentiality required. Knowledge of or ability to learn HIPAA requirements. Strong organizational skills with the ability to prioritize, manage multiple tasks, solve problems, maintain accurate files, draft reports, and attend to details required. Ability to be flexible, meet deadlines, work under pressure, manage changing priorities, and work with minimal supervision required. Ability to work harmoniously and cooperatively with the public and all GHC-SCW staff is required. Evidence of the ability to understand and work closely with community contacts and resources is required. Ability to represent GHC-SCW in a professional and compassionate manner is required. Ability to work a flexible schedule to meet customer needs is required.