What are the responsibilities and job description for the Service Manager - Honda of Slidell position at Group 1 Automotive?
About Us
Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.
At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Overview
We are looking to add qualified Service Manager to our team!
Responsibilities
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.
Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.
At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Overview
We are looking to add qualified Service Manager to our team!
Responsibilities
- Set and achieve departmental goals, ensuring all performance and production objectives are met
- Promote a high level of customer satisfaction by ensuring every team member delivers courteous, professional service
- Recruit, train, develop, and motivate service staff, while monitoring performance and providing ongoing coaching
- Maintain accurate daily sales, productivity, and performance records as required by dealership leadership
- Develop, manage, and monitor the service department budget, reporting variances to dealership management
- Ensure the department meets all CSI and financial targets, driving continuous improvement
- Build and maintain strong customer relationships to encourage repeat and referral business
- Resolve customer concerns promptly and professionally, ensuring a positive service experience
- Develop and implement promotional service pricing to support business growth
- Ensure proper and safe repair techniques are consistently used by technicians
- Coordinate ongoing training to ensure staff can properly diagnose, repair, and service vehicles
- Stay current on new products, model updates, and technical changes impacting vehicle service
- Ensure all shop equipment is maintained, safe, and in proper working conditions
- Maintain compliance with all federal, state, and local regulations, including OSHA, hazardous waste disposal, and other service-related requirements
- Perform additional duties as assigned by dealership management
- Minimum of 5 years of automotive service management experience
- Proven sales‑driven background with a strong focus on achieving performance goals
- High CSI results and a strong commitment to customer satisfaction
- Experience leading and managing a team of 10 employees (preferred)
- CDK experience strongly preferred
- Self‑motivated with the ability to work independently
- Professional appearance, communication, and work ethic
- Ability to thrive in a structured, process‑driven environment
- High school diploma or equivalent required
- Valid driver’s license required
- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment with job training, provided equipment, and advancement opportunities
- Market-leading pay based on experience plus bonuses
- Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.