What are the responsibilities and job description for the E-commerce Customer Service Agent position at Group 1 Automotive?
Overview
Bob Howard Parts Distribution Center is part of the fast growing Group 1 Automotive , a leader in automotive retail. Established in 2012, we are a solid and growing Multi Channel E-Commerce Automotive OEM business in search of an exceptional E-Commerce Customer Service Representative.
E-Commerce Customer Service Representative will oversee all aspects of customer service, order processing and fulfillment, as well as work alongside the fulfillment team to achieve maximum productivity.
This is a hands on position which may vary in work environment (95% of the work setting is in an air conditioned office). We are a technology based company therefore if you do not thrive with new and changing technology this position is not for you.
Job responsibilities include and are not limited to;
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify
Bob Howard Parts Distribution Center is part of the fast growing Group 1 Automotive , a leader in automotive retail. Established in 2012, we are a solid and growing Multi Channel E-Commerce Automotive OEM business in search of an exceptional E-Commerce Customer Service Representative.
E-Commerce Customer Service Representative will oversee all aspects of customer service, order processing and fulfillment, as well as work alongside the fulfillment team to achieve maximum productivity.
This is a hands on position which may vary in work environment (95% of the work setting is in an air conditioned office). We are a technology based company therefore if you do not thrive with new and changing technology this position is not for you.
Job responsibilities include and are not limited to;
- Processing all internet orders from our many customers platforms
- Responding to customer emails in a timely and professional manner
- Answering all incoming phone calls, processing phone orders and providing customer service resolution
- Performs quality control checks on all orders fulfilled
- Handle returns
- Fraud detection and prevention
- Taking on related projects assigned by Management and following through accordingly
- Excellent written and verbal communication
- Exceptional organizational skills
- Proficiency in Microsoft Office with ability to learn new systems and programs quickly
- Monday – Friday, 8:00 am - 5:00 pm, No weekends
- Air-Conditioned environment
- Exciting and casual work environment
- $15.00 to $17.00 per hour
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify
Salary : $15 - $17