What are the responsibilities and job description for the Collision Estimator position at Group 1 Automotive?
About Us
Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.
At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Overview
Bob Howard Collision Center is seeking a detail-oriented and customer-focused Collision Estimator to join our team. The Collision Estimator serves as the primary point of contact for customers and insurance partners throughout the repair process. This position is responsible for inspecting vehicle damage, preparing accurate repair estimates, coordinating with technicians and insurance companies, and ensuring a seamless customer experience from intake through delivery.
The ideal candidate will possess strong automotive repair knowledge, excellent communication skills, and a commitment to delivering exceptional customer service while supporting the collision center's performance objectives
Responsibilities
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.
Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.
At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Overview
Bob Howard Collision Center is seeking a detail-oriented and customer-focused Collision Estimator to join our team. The Collision Estimator serves as the primary point of contact for customers and insurance partners throughout the repair process. This position is responsible for inspecting vehicle damage, preparing accurate repair estimates, coordinating with technicians and insurance companies, and ensuring a seamless customer experience from intake through delivery.
The ideal candidate will possess strong automotive repair knowledge, excellent communication skills, and a commitment to delivering exceptional customer service while supporting the collision center's performance objectives
Responsibilities
- Inspect damaged vehicles and perform thorough damage analyses.
- Prepare complete and accurate repair estimates using estimating software such as CCC ONE, Mitchell, or Audatex.
- Review repair requirements and develop comprehensive repair plans.
- Communicate with insurance adjusters to negotiate and approve repairs.
- Explain repair processes, timelines, and costs to customers.
- Monitor repair progress and update customers throughout the repair lifecycle.
- Identify supplemental damage and prepare supplemental estimates as necessary.
- Coordinate with technicians, parts departments, and production staff to ensure efficient workflow.
- Verify all repairs align with OEM procedures and safety standards.
- Maintain proper documentation of estimates, approvals, photos, and repair records.
- Conduct vehicle check-ins and assist with final quality inspections.
- Ensure customer concerns are addressed professionally and promptly.
- Support collision center sales, profitability, and customer satisfaction goals.
- Adhere to company policies, safety regulations, and dealership standards
- Monday -Friday 7:30-5:30 and every 5th Saturday
- Minimum 2 years of collision estimating experience preferred.
- Knowledge of collision repair methods, vehicle construction, and repair procedures.
- Experience working with insurance companies and DRP programs.
- Proficiency with collision estimating software (CCC ONE preferred).
- Valid driver's license and acceptable driving record.
- Strong written and verbal communication skills.
- Excellent organizational and time-management abilities.
- Ability to work in a fast-paced environment and manage multiple repair files simultaneously
- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.