What are the responsibilities and job description for the Service Advisor-Bob Howard position at Group 1 Automotive, Inc.?
Overview
Group 1 Automotive is actively hiring experienced Service Advisors for multiple Bob Howard dealerships in Oklahoma City and Edmond.
We're looking for high-performing dealership Service Advisors who know how to manage a busy service drive, build customer trust, and consistently sell maintenance and repair recommendations.
The ideal candidate has previous experience as a Service Advisor, Service Writer, or Express Service Advisor in a dealership or high-volume automotive repair environment and is comfortable handling repair orders, communicating with technicians, managing customer expectations, and driving service sales
Responsibilities
- Schedule and confirm service appointments to ensure an efficient customer experience
- Create accurate, transparent repair orders with detailed cost and time estimates
- Serve as the primary liaison between customers, technicians, and parts teams
- Provide timely updates and clear communication throughout the repair process
- Review inspections and confidently recommend maintenance and repair services
- Maintain strong product, warranty, and service knowledge
- Accurately document customer interactions and service details in the system
Qualifications
- Previous dealership Service Advisor or Service Writer experience
- Strong automotive maintenance and repair knowledge
- Proven ability to upsell recommended maintenance and repairs
- Experience writing repair orders and coordinating with technicians
- Excellent customer service and communication skills
- Ability to thrive in a fast-paced, high-volume service department
- Experience with dealership management systems (CDK, Reynolds & Reynolds, Tekion, Xtime, Dealertrack, etc.) is a plus
- Valid driver license
In addition to competitive compensation, we offer:
- Monthly base pay of $2,500, plus performance‑based commission
- Performance‑driven pay structure that rewards customer satisfaction, productivity, and quality service
- Ongoing training, coaching, and support in a high‑volume service environment
- Opportunities for long‑term growth within Group 1 Automotive
- Health, Dental, Vision, Life, and Disability insurance
Salary : $2,500