What are the responsibilities and job description for the Ascending Service Manager position at Groundworks Operations, LLC?
Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
Groundworks is seeking a talented Ascending (Assistant) Service Manager to join our tribe in Fort Wayne, IN!
The Ascending Service Manager will assist in developing strategies to improve sales, effectively handle customer complaints, and assist with managing Service Techs. The Ascending Service Managers should be able to achieve excellent customer service at all times.
Duties and responsibilities
Develop and lead effective weekly trainings
Evaluate field performance and deliver feedback in a 1:1 setting
Create and implement effective development and disciplinary plans
Learn all aspects of the Service Managers Day to day responsibilities
Other duties as assigned.
It is an essential function of this job that the employee regularly and reliably reports to work on time each working day
Minimum Requirements
High school diploma or GED.
Knowledge of terminology, methods and best practices used in the foundation repair
Proven experience in Service and/or customer service
Qualifications
Successfully proven KPIs as a Certified Field Inspector or Service Technician
Proficiency in Excel and other data management tools.
Proven experience in Service and/or customer service.
Proficient in all Microsoft Office applications.
The ability to work in a fast-paced environment.
Excellent problem-solving skills.
Strong management and leadership skills.
Effective communication skills.
Exceptional customer service skills.
Working conditions
Will work in an office setting but will occasionally be required to travel to work sites or construction branch locations, where the employee will visit with customers and employees to ensure quality of sales.
S/he may be exposed to loud noise level as well as fumes or airborne particles, moving mechanical parts and vibration.
The position works near moving mechanical parts and in outside conditions that include inclement weather, heat and humidity, and exposure to dust and asphalt.
What We Provide
Competitive Pay
Employee Company Ownership Opportunities
Industry Leading Training Programs
Leadership Development and Career Growth Tracks
Comprehensive and Affordable Benefits Package
Top Workplace with Award Winning Culture