Ascending Service Manager

Groundworks, is seeking a talented Ascending Service Manager to join their team in Cleveland, OH!

The Ascending Service Manager will assist the Service Manager in developing strategies to improve sales, effectively handle customer complaints, and assist with managing Service Techs. The Ascending Service Managers should be able to achieve excellent customer service at all times.

Job Responsibilities

• Develop and lead effective weekly trainings
• Evaluate field performance and deliver feedback in a 1:1 setting
• Create and implement effective development and disciplinary plans
• Learn all aspects of the Service Managers Day to day responsibilities
• It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
• Other duties as assigned.

Qualifications

• High school diploma or GED.
• Knowledge of terminology, methods and best practices used in the foundation repair industry
• Proven experience in Service and/or customer service
• Successfully proven KPIs as a Certified Field Inspector or Service Technician
• Proficiency in Excel and other data management tools.
• Proven experience in Service and/or customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.

Working Conditions and Physical Requirements

• Will work in an office setting but will occasionally be required to travel to work sites or construction branch locations, where the employee will visit with customers and employees to ensure quality of sales.
• May be exposed to loud noise level as well as fumes or airborne particles, moving mechanical parts and vibration.
• The position works near moving mechanical parts and in outside conditions that include inclement weather, heat and humidity, and exposure to dust and asphalt.

Requirements

• Full-time
• Onsite

What we provide for our employees

• Competitive compensation with lucrative bonus potential
• Equity ownership
• The best-in-class training programs
• Advanced leadership training opportunities
• Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match after applicable waiting periods
• Paid time off including 6 holidays

Groundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.

With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!

We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe!

Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset – their home.

When customers choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right.

When you choose Groundworks, you'll join thousands of Tribemates who are making history.