What are the responsibilities and job description for the Software Trainer and Implementation Support position at GroundWidgets?
Company Description
GroundWidgets is an elite technology company driven and managed by founding developers and technologists. GroundWidgets is exclusively focused on consulting and development of applications for the ground transportation industry harnessing the collective vision of its founders and their experience of over 25 years in the ground transportation industry. As companies search for ways to react to competition and a challenging economy, the team at GroundWidgets offers a unique suite of integrated, dynamic, state-of-the-art services and solutions that empower our clients to deliver world-class performance and optimize efficiency.
Job Description
A rapidly expanding international software development company in the mobile and e-commerce space is seeking a FULL TIME - IT Implementations Trainer, with excellent communication and problem solving skills. We are seeking individuals who have a software training background. Candidate should be at ease with external and internal interactions. The IT Implementations Trainer position plays a key role in delivering new products and services to our new and existing customers. Customer service, incident management, configuration, training, implementation and documentation are the key elements of this role. Working with our Implementations Team Leader, the IT Implementations Trainer is responsible for the quality and delivery of the products and services we offer to our customers. This role will include on-site training, software configurations, support and documentation for our customers. This position exposes the individual to the lates technology in the industry. This positions provides exposure to many different cutting edge IT products and solutions; including but not limited to: Mobile Application Solutions and Business Software Solutions. Ability to travel is a must.
The IT Implementations Specialists responsibilities include:
Conduct on-site and Remote Software configuration and training
- On-site and remote software configuration, roll-out and training (for our mobile and software products).
- Travel required- both local and long distance (min 30% travel). Customer related travel is fully reimbursed.
- Define and implement initiatives to increase client satisfaction.
- Identify customers training needs or consultancy opportunities to improve their process.
- Documentation of training outcomes, lessons learned and next steps for post-training.
- Complete assignments and deliverables provided to you by the Project Manager.
Qualifications
Critical Skills and Experience:
College Graduate (CIS, MIS, Computer Science or Business Degree preferred).
Prior software implementation and training skills a plus.
Strong communication and customer service skills.
Ability to travel (both local and long distance) is required.
Excellent organizational and task management skills.
Ability to understand and document customer business and technical support incidents.
Proficiency in MS Office Products (Excel, Word, PowerPoint, etc).
An understanding of software development, databases and computer networking
Foundational knowledge of business disciplines with a strong grasp of accounting principles.
Ability to work independently on projects while also adhering to assigned schedules and deadlines.
Team Player with a positive attitude.
Flexible to changing schedules and traveling throughout the country.
Reliable means of transportation required
Additional Information
SALARY AND BENEFITS
* Salary range determined based on qualifications and prior comparable experience.
* Annual reviews & Performance Bonus.
* Travel across the United States to major cities
* Annual salary increases based on performance.
* Long term position.
* Full medical benefits after 90 days.
* Paid Holidays
* Vacation package after 90 day.