What are the responsibilities and job description for the Visitor Assistant | Guest Services position at Grounds For Sculpture?
GFS seeks to be inclusive, reflective, and responsive to the dynamic world we live in. Grounds For Sculpture, Inc. adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Grounds For Sculpture is seeking a part-time Visitor Assistants to join our Guest Services Department. This frontline role is critical in delivering an exceptional guest experience. Visitor Assistants support day-to-day operations by welcoming and assisting guests, selling tickets and memberships, maintaining safety and security, and sharing information about our exhibitions and events.
Key Responsibilities:
- Must be able to work nights and weekends. Especially Friday and Saturday nights.
Warmly welcome all visitors to GFS and provide assistance throughout the park
Serve as an ambassador for Grounds For Sculpture to promote an inclusive and accessible experience for all guests, members, donors, and volunteers
Enforce safety and security guidelines in all public spaces
Operate the point-of-sale system to process ticket and membership sales
Assist with Museum Shop sales, including product recommendations and merchandise knowledge
Answer visitor questions at the desk, around the park, by phone, and via live chat
Direct tour and school groups to exhibitions and events
Support event setup and assist with day-of details and logistics
Help manage traffic flow and parking
Perform other duties as assigned
Qualifications:
High school diploma or equivalent required
Spanish fluency encouraged
Excellent communication and customer service skills
Proven experience with database and point-of-sale systems
At least 1 year of relevant experience in customer service, retail, hospitality, or a related field preferred
Flexibility to work evenings, weekends, and holidays as needed
GFS is stronger for the diverse ideas, lived experiences, passions and skill sets of our staff. To that end, we offer equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.