Operations Coordinator

About Us

We are specialists in designing, delivering, and supporting all aspects of Customer Experience Technology globally. This might be Digital Signage, LCD and LED Displays, Mobile Technology, Augmented Reality, Virtual Reality and Virtual Try-On solutions that enhances the retail experience for shoppers and delivers incremental revenues and loyalty for our customers. Our work is featured in key verticals like: Retail, Hospitality, Healthcare, Financial Services DOOH, and Government. We deliver best-in-class technology and software solutions to our clients that include digital signage, interactivity, wayfinding, content management software, custom solutions and advanced support and analytics platform.

Overview

The Operations Coordinator will be the liaison between all avenues of the business. This person will work alongside project management and lead the logistics activities in order fulfillment to meet/exceed customer service level requirements. They will be responsible for the accurate and timely processing of orders and documentation.

Primary focus for the position will be assisting the Account, Project and Technology teams to help projects stay on schedule and ensure that all levels of documentation, coordination, and warehousing are organized. 

A successful Operations Coordinator thrives in a small business, fast-paced environment, is adaptable to change, has excellent customer service and analytical skills and effectively communicates, leads, and influences other team members. A welcoming, friendly, and energetic presence is critical. Strategy, attention to detail, organization, and follow through are very important for this role to succeed.

Duties and Responsibilities

Project Operations

•        Reviews status of projects, manages schedules and prepares status reports

•        Daily communication with warehouses, transportation providers, for order fulfillment and prioritization.

•        Monitor product shipment to ensure on time delivery and communication to the customers.

•        Work with operations to help process daily orders and returns.

•        Monitor shipments for errors, troubleshoot with origin, internal teams and IT for solution

•        Coordination of International and Domestic shipments from origin/factories through delivery to GSL’s locations and customers

•        Actively communicate with all outside vendors to track shipments and keep delivery dates updated

Financial Operations

•        Work closely with the supply planning team to ensure adequate inventory availability for current and upcoming projects.

•        Close interaction with Finance to ensure pricing accuracy and proper invoicing.

•        Review the closure and final invoicing of all POs released for shipment.

Warehouse Operations

•        Ensure packing lists are processed timely and accurately

•        Inventory turn and shelf-life management.

•        Inventory management, allocated/unallocated orders, picked orders, etc.

•        Pulls kits and verifies quantities and part numbers.

Process Analytics

•        Problem-solving and decision-making to ensure the highest level of customer service, continuous improvement, and meeting/exceeding all organizational KPIs.

•        Troubleshoot issues and ensure there is consistency among all data sources between merchant, vendor, operations, warehouses, and inventory management systems.

•        Collect and analyze data and prepare accurate timely reports.

•        Help monitor internal systems to ensure data accuracy across those systems.

•        Work with various teams, such as Operations, Account Managers, Technicians, Warehouses, and more, to ensure supply chain and logistics are consistent and initiatives are properly prioritized.

•        Assesses issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives

Other Responsibilities

•        Additional business-related duties as required.

Skills and Qualifications

Qualification Requirements

• High level of accuracy is required, with special attention to details (Required)
• Excellent organization and time management skills to work effectively under pressure and meet established deadlines on multiple projects (Required)
• Excellent interpersonal, presentation and communication skills (verbal and written). Must be able to read and comprehend labels and instructions. (Required)
• Proficiency in all Microsoft Office applications including Excel, Word and Outlook. (Required)
• MUST BE PROFICIENT IN EXCEL and able to use VLOOKUPS and Pivot Tables
• Position requires a dependable and reliable individual; whose daily presence adds to the success
• Excellent communication and presentation skills in both verbal and written format (Required)
• Ability to lead and effective team and foster collaboration to achieve goals (Required)
• Ability to comprehend, analyze and systematically compile technical and financial information into comprehensive reports or other formats (Required)
• Ability to independently plan, organize and complete a variety of projects (Required)
• Ability to analyze and solve problems (Required)
• Ability to work independently in a fast-paced, multi-tasking environment (Required)
• Must be able to work with limited supervision, be self-motivated and willing to work

Physical Demands And Abilities

·    Regularly lift and/or move objects 10-50lbs occasionally lift and/or move objects that weigh more than 100 lbs.

• Stand: Occasionally
• Move or traverse: Frequently
• Sit: Constantly
• Use hands: Constantly
• Reach with hands and arms: Frequently
• Climb or balance: None
• Stoop, kneel, crouch or crawl: Occasionally
• Lift/carry/push or pull: Occasionally