General Manager - Family Entertainment Center

General Manager – Indoor Family Entertainment Center (Trampoline Park)

Location: Lawton, OK
Job Type: Full-Time
Schedule: Evenings, Weekends & Holidays Required
Pay: $40,000 – $50,000 per year

Overview

A new indoor family entertainment venue in Lawton is seeking an experienced General Manager (GM) to oversee daily operations, team leadership, and guest experience.

This role is responsible for maintaining a strong team culture while ensuring operational excellence and delivering a consistently outstanding guest experience. The General Manager plays a critical role in leading staff, managing facility operations, and driving overall performance in a fast-paced, high-energy environment.

Key Responsibilities

• Lead by example and support the team by stepping into operational roles when needed
• Develop Assistant Managers and Team Leads into strong leaders and operational experts
• Build and maintain a positive workplace culture that motivates and recognizes team members
• Oversee hiring, training, scheduling, coaching, and performance management
• Remain visible on the floor to ensure guests have a memorable and engaging experience
• Manage and resolve guest concerns with professionalism and follow-up
• Oversee operational performance including expenses, purchasing, inventory, and P&L management
• Drive revenue growth through events, group bookings, and promotional programs
• Support marketing initiatives and build relationships within the local community
• Ensure all safety procedures and operational policies are consistently followed
• Monitor attractions and equipment daily to ensure safe and efficient operation
• Maintain inventory levels for facility operations, events, and food & beverage

Qualifications

• High school diploma or equivalent required (degree preferred)
• 5 years of management experience required
• Strong background in high-volume, guest-facing environments such as:
• Indoor recreation or entertainment venues
• Fitness or gymnastics facilities
• Family entertainment centers (FECs)
• Hospitality, restaurant, or retail operations
• Experience managing attractions, activity zones, or structured guest flow environments strongly preferred
• Comfortable working in a fast-paced, physically active role (on your feet for extended periods)
• Proficient with POS systems and basic office software
• Availability for evenings, weekends, and holidays

What We’re Looking For

We’re seeking a hands-on leader who:

• Thrives in high-energy, guest-focused environments
• Has strong team leadership and development experience
• Understands the importance of safety, efficiency, and customer satisfaction
• Can balance operational oversight with being actively present on the floor

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Paid time off

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Application Question(s):

• Are you able to work weekends and holidays?

Experience:

• Fitness, retail, restaurant, hospitality, or FEC: 5 years (Required)
• Management: 5 years (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Relocate:

• Lawton, OK 73505: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000 - $50,000