Computer Helpdesk and Web Support Specialist

Computer Helpdesk and Web Support Specialist

Salary: $25.41 - $31.79 Hourly

Job Type: Full-Time

Job Number: 25-068

Closing: 1/29/2026 11:59 PM Pacific

Location: Throughout Grossmont-Cuyamaca Community College District, CA

Division: District Wide

OVERVIEW & HIGHLIGHTS

The Grossmont-Cuyamaca Community College District is seeking a qualified individual as a Computer Helpdesk and Web Support Specialist. The Incumbent provides first level technical support to faculty and students for issues related to district supported computer applications and platforms. Troubleshoots problems and advises on the appropriate action. Utilizes task documentation software to accurately record and monitor work requests; escalates unresolved inquiries to the next appropriate level of support. Provides training, technical assistance and advice on web design to faculty and staff. Demonstrates exemplary customer service by tracking trends and performing quality assurance checks on unresolved work requests. If this describes you, we encourage you to apply for the opportunity to join the innovative and talented GCCCD team and become a part of this dedicated team in beautiful San Diego County!

***This recruitment will establish an eligibility list valid for 6 months 

and will be used to fill current and future vacancies.*** 

ABOUT THE GROSSMONT-CUYAMACA COMMUNITY COLLEGE DISTRICT:

As the largest institution of higher education in East County, the Grossmont-Cuyamaca Community College District has enhanced the quality of life in East County for over 65 years by providing top-notch, affordable education and workforce training. Our institutions offer a variety of convenient online and in-person classes, along with competitive degree and certificate programs. The District, which includes http://www.grossmont.edu/ and http://www.cuyamaca.edu/, serves nearly 30,000 students annually, and awards over 6,000 degrees and certificates each year. The colleges are consistently ranked as top transfer institutions to SDSU, and lead the way in developing educational programs, classes, and services that meet the diverse needs of East County's student population.

WE OFFER GREAT BENEFITS:

Grossmont-Cuyamaca Community College District offers an excellent, fully paid benefits package for eligible employees who are contracted for 20 (twenty) or more hours per week.

Benefits include:

• Retirement - CalPERS

• Holidays - 19 paid holidays per year

• Vacation - Starting at 10 days per year for 12 month employees, increasing with length of service

• Sick Leave - 12 paid sick days per year (for 12 working months)

• Fully Paid Medical (for employee and dependents)

• Prescription Insurance (for employee and dependents)

• Fully Paid Dental Insurance (for employee and dependents)

• Fully Paid Vision Insurance (for employee and dependents)

• And more... (please see Benefits tab above)

Benefit information listed in this recruitment is, to the best of knowledge, accurate. For the most up-to-date and detailed Benefit information, please visit our website at: https://www.gcccd.edu/human-resources/benefits/index.php

ALL ABOUT THE JOB

AT-A-GLANCE POSITION INFORMATION:

***This recruitment will establish an eligibility list valid for 6 monthsand will be used to fill current and future vacancies.***

Type of position: Full-Time - Monday - Friday

Salary: Range CL-32

$25.41 - $31.79 Hourly

$4,405.00 - $5,510.00 Monthly (based on 40 hours per week)

Initial Salary Placement: New employees start at Step A ($25.41 per hour) or B ($26.88 per hour) on the salary schedule.

To view the CSEA salary schedule for this classification, please https://www.gcccd.edu/_resources/docs/human-resources/salary-schedules/csea-salary-schedule-with-titles-2023-07-01.pdf https://get.adobe.com/reader/.

QUALIFICATIONS & REQUIREMENTS

MINIMUM QUALIFICATIONS:

Any combination equivalent to:

EDUCATION:

Graduation from high school and one year of college level course work in computer science or closely related field

EXPERIENCE:

Two years of experience in the use of computer hardware/software applications.

Please https://www.governmentjobs.com/careers/sdcounty/classspecs/80245?keywords=air pollution control civil&pagetype=classSpecificationshttps://www.gcccd.edu/_resources/docs/human-resources/job-descriptions/C.32 - COMPUTER HELPDESK AND WEB SUPPORT SPECIALIST.pdf https://get.adobe.com/reader/https://www.governmentjobs.com/careers/sdcounty/classspecs/80245?keywords=air pollution&pagetype=classSpecificationsto view the complete job description.

SUPPLEMENTAL INFORMATION

APPLICATION AND SELECTION PROCESS:

Please read the entire job posting before your application is submitted. Please allow yourself plenty of time to complete the application and supplemental questions prior to the closing date/time of the posting.

For step-by-step instructions and help to set up your account and apply to this career opportunity, please visit: https://www.schooljobs.com/home/applicationguide

APPLICATION PROCESS:

• Complete the online application:

• Include all current and previous education completed.

• Include area of focus/major for any education entries.

• Include all current and previous work history.

• Do not leave out experience which you think might not be relevant. Please let our recruitment team screen your work history for relevancy.

• List different positions at the same employer as their own entries with completed duration, duties, and supervisory content/answers.

• Work history must include the beginning and ending month/year.

• References:

• References included on you application MUST include a minimum of two (2) current or former supervisors who can speak to your work quality.

• Submit required attachments (if any):

• A resume may be attached, but can NOT be substituted for completing work history, education sections, or the supplemental questions of the employment application.

• Additional documents, if any, may/should be attached to the online employment application.

• Application materials with pictures or personal information will render your application incomplete.

• Please upload .doc, .docx, or PDF files. If you are working on Google Docs or Mac files please be sure to save under .doc or PDF for file to upload correctly.

• Complete Supplemental Questions:

• Any supplemental questions should be answered thoroughly, clearly, and concisely as the responses provided (along with the entire application package) will be carefully reviewed to determine which candidates will move forward in the recruitment process.

• Incomplete answers to supplemental questions such as "See Resume" or "See Work History" or generic answers such as "I have many years of experience," which do not adequately address the specific content of the question may result in the removal of the application from consideration.

VETERAN'S POINTS:

• Veterans not previously employed by the District, with 30 days or more of military service who become eligible for appointment by attaining the passing mark established for the examination, shall be allowed an additional credit of five (5) points and disabled veterans shall be allowed an additional credit of ten (10) points, which shall be added to the percentages attained in the examinations by the veterans.

• Any applicant who claims veteran's credit must submit Form DD 214 at the time the employment application is submitted. Failure to submit Form DD 214 at the time of application shall result in no veteran's credits being considered or added to any passing score.

ASSESSMENT PROCESS:

• The assessment process for this position may include any combination of the following:

• An application screening for initial qualifications

• Supplemental training and experience screening, documentation(s)/ certification(s) screening

• Written assessment(Written assessments contain proprietary content and are in-person only and cannot be completed remotely.)

• Performance assessment (Performance assessments are conducted in-person at the same time as the written assessment.)

• Oral assessment (Oral assessments are conducted over Zoom. If you lack reliable computer or internet connectivity, accommodations will be provided in the Personnel Commission office for your participation.)

• The District reserves the right to utilize a flexible pass point (cut-off) on any test part to meet the staffing needs as determined by the District.

• If you participate in and fail any assessment segment, you must wait a period of 90 days (approximately 3 months) to apply/test again for the same classification during a posted recruitment.

CANDIDATE COMMUNICATION:

The Grossmont-Cuyamaca Community College District communicates information regarding the hiring process via email. It is your responsibility, as the candidate, to provide the correct contact information by which to be notified. Please be aware that the District is not responsible for messages blocked by your email service. In an effort to allow our emails through your personal spam filter, you can add the mailto:domain@gcccd.edu , mailto:domain@schooljobs.com and mailto:domain@governmentjobs.com to your safe senders list. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.

DISABILITY ACCOMMODATIONS:

Applicants who are protected under the Americans with Disabilities Act and who require accommodations for completing the application and/or assessment process should notify the Personnel Commission within two days of the closing date by emailing mailto:PersonnelCommission@gcccd.edu. Accommodations provided during the assessment process will end upon the establishment of the eligibility list. Accommodations required for selection interviews must be requested at the time of scheduling the selection interview.

EMPLOYMENT REQUIREMENTS:

• Offers of employment are contingent upon successful fingerprint clearance. A processing fee plus Live Scan fee will be required.

• Under Federal Law, employers are required to verify that all new employees are eligible for employment in the United States. Prior to appointment to a position, you must present acceptable proof of your identity and authorization to work in the United States.

QUESTIONS?Please email mailto:Personnel.Commission@gcccd.edu if you have questions regarding this opportunity.

EQUITY STATEMENT 

The Grossmont-Cuyamaca Community College District is committed to the principles of equal employment opportunity. All qualified applicants for employment, as well as District employees, shall have full and equal access to employment opportunities. Grossmont-Cuyamaca College District prohibits discrimination, harassment, intimidation, and bullying based on actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or a group with one or more of these actual or perceived characteristics. 

The district encourages candidates who are equity-minded to apply. Grossmont-Cuyamaca College District is a minority-serving, Hispanic-serving institution. We actively seek to attract candidates from minority groups that value equity, diversity, and inclusion. Equity, diversity, and inclusion are built into the culture at Grossmont-Cuyamaca Community College District, and are an essential component of the work that we do. Grossmont-Cuyamaca Community College District is committed to racial and socioeconomic diversity as it is a reflection of our student population, and we strive to hire candidates that share this commitment. 

Grossmont-Cuyamaca College District is an Equal Employment Opportunity and Title IX employer.

For more information, please contact: 

Human Resources 

Grossmont-Cuyamaca Community College District 

8800 Grossmont College Drive 

El Cajon, CA 92020 

To apply, please visit https://apptrkr.com/6808430 

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Salary : $25 - $32