Yacht Club Banquet Manager

Position Title:               Banquet Manager

Departments:              Banquet Service Events Setup

Division:                         Food and Beverage

Reports to:                   Food and Beverage Director

Supervises:                   Banquet Captain (Supervisor) Banquet Staff Events Setup Captain (Supervisor) Events Setup Staff

Company Summary: With over a century of rich history, the Grosse Pointe Yacht Club stands as a proud symbol of tradition, camaraderie, and a love for life on the water. While honoring our legacy, we also embrace a spirit of innovation driven by a desire to enhance our member experience in every way possible. We seek dedicated individuals who share our passion for hospitality and aspire to make a meaningful impact in our community. Whether you're a professional exploring a long-term career, seeking supplemental income, or a local resident looking for a fun summer job—we invite you to consider charting your course with us.

Position Summary: The position is responsible for the execution of catered events, which includes coordinating with the catering and culinary teams to ensure all guest expectations are met. The Banquet Service Staff and Events Setup Staff will also be expected to go above and beyond to deliver memorable events, while bringing a high level of energy and professionalism.

Qualifications:

• High school diploma or equivalent in appropriate experience
• Two or more years’ experience in a similar position
• Ability to work scheduled hours including, when necessary, holidays and weekends
• Ability to lift 50lbs.
• Lifting, bending, twisting, reaching crouching, and crawling throughout the course of the job
• Being on your feet for an extended period of time

Job Duties:

• Serves as a positive role model by:
  • Adhering to the same standards of service and behavior that peers are required to uphold
  • Demonstrating effective communication skills through various digital platforms utilized by the Club
  • Maintaining a positive and friendly demeanor at all times
  • Working with peers to meet the needs of the team
  • Representing the Club well in its relationships with members and vendors

• Continually provides services in the areas of:
  • Exceeding the expectations of members and their guests, while representing the Club to the highest standards
  • Responsible for training of all Banquet Service Staff and Events Setups Staff on event and catering procedures
  • Ensuring accurate details in contracts, including quantity, locations, room requirements, food and beverage types, and timing
  • Impeccable service and social perceptiveness
  • Ability to evaluate guest satisfaction and responsiveness
  • Carefully following all laws and Club policies and procedures regarding alcoholic beverage service
  • Slowing and refusing alcoholic verbiage service when necessary
  • Continually seek to enhanced knowledge and skills related to service
  • Maintaining self-awareness of members’, management and peers

• Assumes responsibility for the department by:
  • Creating the weekly schedule for Banquet Service Staff and Events Setup Staff
  • Maintaining proper inventory levels
  • Maintaining banquet and storage areas in a neat, clean and orderly manner
  • Prioritizing and clearly communicating tasks with the Food and Beverage Director, Banquet Service Staff and Events Setup Staff concerning ongoing projects

• Results on which performance will be evaluated but are not limited to:
  • Ensuring that the team under their direction is competent, efficient and effective
  • Being attentive to the needs of the members
  • General behavior and language
  • Maintaining good hygiene and a professional appearance
  • All but not limited to this Job Description