Catering Administrative Assistant

Position:   Catering Intern/Administrative Assistant

Classification:  Full Time, Hourly, Seasonal

Reports to:   Catering Director

Position Summary:  The position is responsible for coordinating and executing administrative processes to ensure the overall efficiency and success of the Grosse Pointe Yacht Club’s Catering Department.

Job Duties:

• Serves as a positive role model by:
  • Adhering to the same standards of service and behavior that peers are required to uphold
  • It is expected professional attire at all times.  
  • Always maintaining a positive and professional demeanor.
  • Working with peers to meet members’ needs.
  • Representing the Club in its relationships with members and guests
• Serves as the first point of contact of the Catering department, answering phone calls, emails, inquiries and distributing to appropriate party.
• Prepare, print and distribute all daily and weekly reports to all departments. Attend weekly BEO meetings.
• Distribute revised and add-on banquet event orders to appropriate departments as needed.
• Successfully confirm small groups up to 50 guests to meet monthly booking revenue goals under the supervision of the Catering Director.
• Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Communicate the needs and expectations of the client with all departments in the club. Maintain an active trace/follow-up system. Ensure accuracy of Event Checks and provide bill review on completion of program or event.
• Assist Catering Director and Catering Sales Manager with deposits, invoices and payments ensuring correct posting with the finance department.
• Other office duties as assigned by Catering Director.
• Comply with the Grosse Pointe Yacht Club standards for event services, while working harmoniously and professionally with co-workers.
• Maintain knowledge of club facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments.

Experience and/or Education:

• Minimum high school diploma
• Previous Hospitality/Administrative experience preferred

Job Competencies:

• Ability to work with other employees as part of a team.
• Ability to work weekends, evenings, and holidays as needed to ensure that events are properly set up and smooth execution and finishing touches.
• Exceptional Customer Service Skills
• Self-Motivated
• Ability to lift a minimum of 30 pounds.
• Ability to walk and stand most of the event when present.
• Ability to climb stairs multiple times during an event.

Working Conditions:
Work will generally be performed in both indoor and outdoor environments. Temperatures can range from 32 F to 100 F and there may be exposure to loud noises and sustained elements. Required to stand for long periods and walk, climb stairs, stoop, kneel, bend, stretch and reach. Working schedule is up to 40 hours per week, with some holidays, nights and weekends.

Salary : $14