What are the responsibilities and job description for the Automotive Service Advisor/Manager position at Gross Automotive Group?
Customer Service Advisor
Our automotive service center is in search of an experienced and positive Customer Service Advisor to join our team. We operate one of the finest and most efficient repair shops in the area, and we require excellent customer service for our customers. We offer competitive salaries, a good working environment, and generous benefits.
Job Description
The Customer Service Advisor is responsible for greeting and assisting our customers with service appointments, dispatching jobs to the technicians, managing repair order status, and keeping the customer informed and happy with the work performed.
Duties and Responsibilities
- Tracking all open and scheduled repair orders for the service department.
- Working with customers to keep them informed on the status of their vehicle.
- Help manage warranty submissions.
- Schedule and dispatch the repair orders to the appropriate technicians.
- Maintain a high level of Customer Satisfaction through excellent and timely communication.
- Assist in other aspects of the business as needed all while displaying a positive and upbeat attitude.
Qualifications and Skills
As an Automotive Customer Service Advisor, you will become experienced and aware of the latest automotive technologies and be a persistent problem solver. We have determined the below factors may enable your success as an Automotive Customer Service Advisor:
- High quality Customer Relation Skills. This person makes more contact with our customers on a daily basis than any other position.
- Some type of experience in the automotive field.
- Must have computer proficiency.
- Team oriented, flexible and focused on maintaining a high level of customer service
- Valid driver's license
- 5 years of Experience
- Service Advisor Benefits:
- Health Care Insurance
- Medical and Dental Insurance
- Profit Sharing Plan
- Paid time off
- Special Purchase Discounts
Dealership Information: The Gross Auto Group has been in business since 1956. Currently, we are one of the largest auto groups in Central Wisonsin.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Shift:
- 8 hour shift
Work Location: In person