What are the responsibilities and job description for the Restaurant Event Manager position at Groot Hospitality?
Description
Groot employs team members who demonstrate a passion for hospitality and dedication to company values and customer service. We are a diverse organization that provides the opportunity to excel in a fast paced multicultural environment. We are always looking for passionate people who will embrace our belief of hospitality, company growth and customer experience. Our commitment to diversity, teamwork, and integrity are indicative of the service we provide to our guests. We offer career opportunities with work/life balances, as well as a rewarding career experience.
The Restaurant Event Manager works closely with the Executive Chef and FOH Management team members to plan and execute private and special events for the restaurant and reports to the Assistant Director of Restaurant EventsAs the local on property Event Sales contact for customers, the Event Manager is responsible for proactively soliciting and managing corporate & social catering related opportunities. Due to the nature of our business, this position is required to work weekends and holidays when necessary.
General Duties And Responsibilities
The day-to-day responsibilities include but are not limited to:
Knowledge and Skills
Groot employs team members who demonstrate a passion for hospitality and dedication to company values and customer service. We are a diverse organization that provides the opportunity to excel in a fast paced multicultural environment. We are always looking for passionate people who will embrace our belief of hospitality, company growth and customer experience. Our commitment to diversity, teamwork, and integrity are indicative of the service we provide to our guests. We offer career opportunities with work/life balances, as well as a rewarding career experience.
The Restaurant Event Manager works closely with the Executive Chef and FOH Management team members to plan and execute private and special events for the restaurant and reports to the Assistant Director of Restaurant EventsAs the local on property Event Sales contact for customers, the Event Manager is responsible for proactively soliciting and managing corporate & social catering related opportunities. Due to the nature of our business, this position is required to work weekends and holidays when necessary.
General Duties And Responsibilities
The day-to-day responsibilities include but are not limited to:
- Field & respond to guest inquires within a 24 hour time frame through email & phone call(s)
- Develop & manage new Business and Client outreach program including Hotels, Convention Breaus, Offices and attending networking events
- Maintain department filing system within Tripleseat to ensure efficiency and organization
- Investigate, evaluate, and pitch new event opportunities while fostering business development goals
- Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
- Understand the competitive market place and implement approaches to ensure the venue stays ahead in the local market
- Act as liaison with Marketing team to create and drive marketing iniciatives & activations
- Arrange site visits and attend walk-thrus with Client(s)
- Follow department and company procedures to ensure confirmed events are communicated to appropriate internal team members
- Maintain and constantly update event information in catering software program to generate BEO's
- Create detailed Proposals, Contracts, BEOs and Run of Show for clients and internal communication
- Customize menus and floor plans for clients, provide print menus for clients
- Facilitate event deposits and reconciliation of all events
- Prepares and submits weekly reports included but not limited to: Outreach & Forcasting
- Conduct Weekly BEO Meetings with culinary and management team(s)
- Help manage the team to problem solve, lend support and drive sales goals together
- Coordinate with outside vendors to provide event enhancements such as décor, florals, balloons, tables, chairs, linens, photography and more
- Greet & be available as an onsite point of contact when necessary
- Do final checks at the day of the event (e.g. tables & setup) to ensure everything meets standards
- Available to work weekends, nights, and holidays as the business dictates
- Assist with off-site Events and Catering needs where necessary
- Ensures excellence in guest satisfaction through commitment to a hands-on, lead by example management style, follow up with guest post event survey
Knowledge and Skills
- Stellar time management, prioritization, and organization skills
- Able to communicate in a friendly and professional manner with all customers, team members and management
- Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers, investment owners and business partners
- Strong problem-solving skills with the ability to offer creative solutions
- Ability to work independently and proactively in a fast-paced environment
- Demonstrate a passion to exceed customers expectations
- Proficient in Microsoft Office tools (Outlook, Word, Excel, and PowerPoint)
- A minimum of 2 year’s experience in a senior role in Event/Catering environment
- 4 years or more of progressive event/catering management experience preferred
