What are the responsibilities and job description for the Customer Service Dispatcher position at Groome Transportation (ND)?
Job Description:
Customer care agents respond to passenger inquiries via phone or in person managing and scheduling reservations, all while providing an excellent customer experience. Responsible for directly monitoring, coordinating and overseeing the daily scheduled route operation of the vehicle.
What You’ll Do
What we are looking for:
Why Work with Groome Transportation
Our team members enjoy our benefits which include healthcare, flexible schedules, and opportunities for career advancement in a safe, friendly, and inclusive team. Benefits can include:
After training, employees will be assigned to a shift that may be significantly different than your training shift. New employees will remain on that shift until an open shift becomes available and they may bid for that shift. Groome is a 24/7 operation, and we will always have customers that need us.
Apply now to schedule an in-person interview and receive an on-the-spot job offer! Paid training with no prior call center experience required.
Job Requirements:
Customer care agents respond to passenger inquiries via phone or in person managing and scheduling reservations, all while providing an excellent customer experience. Responsible for directly monitoring, coordinating and overseeing the daily scheduled route operation of the vehicle.
What You’ll Do
- Identify and resolve customer inquiries
- Assist customers with new reservations in person and over-the-phone
- Assist customers with checking in and preparing for their trip
- Support drivers and management team during operational issues (fleet issues, accidents, weather, etc.) Perform other duties as needed
What we are looking for:
- Safety and Service-Oriented Individuals
- Quickly identifying and owning customer issues
- Actively searching for solutions to problems
- Making quality decisions
- Interacting with a diverse group of customers and colleagues
- Willing to learn and use company technology
- Punctual and flexible individuals with a team mindset
- Availability to work nights, days, weekends, and occasional holidays as needed
Why Work with Groome Transportation
Our team members enjoy our benefits which include healthcare, flexible schedules, and opportunities for career advancement in a safe, friendly, and inclusive team. Benefits can include:
- Medical, Dental, & Vision Insurance
- Paid Time Off (PTO)
- Bonus Programs and Incentives
- Bi-Weekly Pay
- Holiday Pay Opportunities
- Shift Differentials
- Paid On-The-Job Training
- Development & Career Advancement Opportunities
After training, employees will be assigned to a shift that may be significantly different than your training shift. New employees will remain on that shift until an open shift becomes available and they may bid for that shift. Groome is a 24/7 operation, and we will always have customers that need us.
Apply now to schedule an in-person interview and receive an on-the-spot job offer! Paid training with no prior call center experience required.
Job Requirements:
- High school diploma, GED, or High School Equivalency
- Consistently makes safety and security, of self and others, the priority.
- Ability to communicate effectively
- Embraces diverse people, thinking and styles
- Be at least 18 years of age.
- Reliable and committed to maintaining excellent attendance, performance, self-motivation and goal attainment
- Computer skills and comfort navigating web-based and reservation software applications Satisfactory completion of each of the following:
- Background investigation
- Drug test
- Preferred qualifications include at least one year of providing customer service.