Supervisor

Job Description:
Job Summary
Groome Transportation is seeking a Supervisor to provide frontline operational leadership and support for daily transportation services. Supervisors are the backbone of our operation and are present during all hours of service to ensure safe, reliable, and efficient transportation delivery.
This hourly position is responsible for monitoring service levels, staffing coverage, driver compliance, vehicle readiness, customer service, and operational performance. Supervisors serve as the primary field resource for drivers and are empowered to make real-time operational decisions necessary to maintain service continuity and safety while supporting Groome Transportation's quality, customer service, and operational standards.
Pay

• $23.88 - $25.00 an hour

Essential Duties and Responsibilities
Operational Oversight

• Monitor daily transportation operations to ensure safe, reliable, and efficient service delivery.
• Make real-time operational decisions to address service disruptions, delays, staffing shortages, and customer concerns.
• Monitor vehicle pull-outs, pull-ins, and daily service flow to maximize efficiency.
• Ensure service remains continuous throughout assigned shifts.
• Support special events, peak service periods, and emergency operations as needed.
• Monitor designated service locations and staging areas to ensure compliance with operational procedures and service requirements.

Staffing and Workforce Coordination

• Monitor staffing levels and coordinate coverage for call-outs, absences, and schedule changes.
• Assign drivers to routes, shifts, and vehicles based on operational needs.
• Coordinate extra-board, relief, part-time, and backup operators as necessary.
• Manage hot-seat exchanges and shift transitions.
• Ensure meal and rest breaks are properly covered without disrupting service.

Driver Support and Accountability

• Serve as the primary operational point of contact for drivers during assigned shifts.
• Foster a culture of teamwork, professionalism, accountability, and customer service.
• Create and maintain open communication with drivers and operational staff.
• Provide coaching, guidance, and immediate operational direction when needed.
• Monitor employee compliance with company policies, procedures, and performance expectations, documenting concerns and communicating issues to management as appropriate.
• Assist in identifying training opportunities and operational improvement initiatives.

Safety and Quality Assurance

• Implement, monitor, and support Groome Transportation's Quality Assurance and Safety Programs.
• Conduct ride checks, field observations, and operational audits.
• Verify completion and accuracy of required pre-trip and post-trip inspections.
• Monitor driver behavior and compliance with company standards and safety requirements.
• Identify and address operational risks and report safety concerns promptly.
• Ensure compliance with all applicable federal, state, local, and company regulations.

Emergency and Incident Response

• Respond to accidents, vehicle breakdowns, customer incidents, and operational emergencies.
• Assess situations and initiate appropriate corrective actions.
• Arrange replacement vehicles, drivers, or operational support as needed.
• Complete required incident and accident documentation.
• Coordinate with management, maintenance personnel, and emergency responders when necessary.

Customer Service

• Respond professionally to customer questions, concerns, and service inquiries.
• Provide accurate information regarding routes, schedules, and transportation services.
• Support Groome Transportation's commitment to outstanding customer service.

Interdepartmental Coordination

• Work closely with Operations, Maintenance, and Safety to support business needs.
• Report vehicle defects, staffing concerns, safety issues, and operational challenges.
• Assist with onboarding, mentoring, and training activities as assigned.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may change at any time based on operational needs.

Job Requirements:
Qualifications and Education Requirements

• High School diploma or equivalent
• Valid Class B CDL (with Passenger Endorsement & No Air Brake Restrictions)
• Must be at least 21 years of age
• Must meet all Department of Transportation (DOT) qualifications applicable to the position, including successful completion of a DOT physical examination, road test, and any employment requirements permitted by law.
• Conditional offers of employment are subject to successful completion of drug testing, background and motor vehicle record checks, and physical agilities testing. Ability to communicate in English, both verbally and in writing
• Must successfully complete the company’s Driver Safety Training Program

Preferred Skills

• Customer Service
• Respond professionally to customer questions, concerns, and service inquiries.
• Provide accurate information regarding routes, schedules, and transportation services.
• Support Groome Transportation's commitment to outstanding customer service.

Reporting Structure

• Reports directly to the Operations Manager, General Manager, or other designated management representative.
• Serves as the primary point of operational coordination during assigned shifts.
• Does not directly supervise employees for purposes of hiring, termination, promotion, compensation, or other employment actions unless specifically authorized by management.

Physical Requirements
The physical requirements described below are representative of those necessary to perform the essential functions of this position. Candidates will be required to successfully complete a post-offer, job-related physical abilities test designed to evaluate their ability to safely perform these essential functions, with or without reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with disabilities.

• Sitting for extended periods while operating a commercial vehicle.
• Frequently entering and exiting the vehicle.
• Lifting, carrying, pushing, and pulling luggage or other items weighing up to 50 pounds, with or without assistance.
• Bending, stooping, kneeling, reaching, and climbing as necessary.
• Operating wheelchair lifts and securing mobility devices.
• Having the vision, hearing, and manual dexterity necessary to safely operate a commercial vehicle, with or without reasonable accommodation.

Work Environment

• Combination of office, field, and vehicle-based work environments.
• Frequent interaction with drivers, customers, maintenance personnel, and management.
• Regular exposure to transportation operations, passenger loading areas, and vehicle environments.
• May require work during non-traditional hours, including evenings, weekends, holidays, and emergency situations.

Groome Transportation is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.
Nothing in this job posting or job description creates an employment contract or guarantee of employment. Employment with Groome Transportation is at-will where permitted by law and may be terminated by either the employee or the company at any time, with or without notice and with or without cause.

Wage Range: 23.88 - 25.00 per hour
General Description of Benefits: Benefits *Based on average hours worked for full-time employees*

• Medical
• Accident
• Critical illness
• Dental
• Vision
• Life
• Long- and Short-Term Disability
• Employee Assistance Program
• Paid Time Off