Quality Technician

Incoming Inspections.

• General wet chemistry type work using pH probe, TDS meters, and when needed follow SOPs for analytical testing for silver and other. '
• Read volume in labware such as flasks, graduated cylinders, and tubes.
• General linear type inspections using calipers and tape measure.
• Capturing results on paper and eQMS software. Able to write concise problem statements if issue or defect found.

Customer Complaint Evaluations, occurrence and record review, and general investigation.

• No customer contact. Received complaint report from our customer service team in BOS.
• Reviews complaint details, identifies the failure the customer is experiencing, production lot number of product, and assesses if requires immediate escalation. (Patient impact or less immediate risk issue)
• Perform a review and calculate the occurrence rate when compared to number of units distributed vs number indicated on complaints. Able to escalate if action limit is met for the failure type.
• When action limit requires or other, test returned product to compare against complaint details, expected performance, and other criteria. Product is from dental waterlines, inside water bottle that has zero patient contact so no decontamination or other concerns outside of general PPE.

Calibration Coordinator- support onsite QE with enduring all site gauges and instruments are identified, gathered, and provided to 3rd party cal lab when needed.

• Support record retention activities
• Support NC and CAPA
• Support various other production QC and QA actions