Inside Sales / Estimator – Manufacturing

Job Title: Inside Sales / Estimator – Manufacturing
Location: 1731 10th Ave Grafton WI
Department: Sales
Reports To: Vice President
Position Overview:
We are seeking a highly motivated Inside Sales/Estimating Representative to join our sales team in a dynamic manufacturing environment. This is a mission critical position of trust; the Goodwill Ambassador to our customers, potential customers and the general public. The Inside Sales/Estimator - Manufacturing will be responsible for generating sales opportunities, nurturing customer relationships, and ensuring a smooth sales process from inquiry to order fulfillment.

Key Responsibilities:

• Sales Development: Proactively identify and generate new sales leads through outbound calls, email campaigns, and inbound customer inquiries.
• Customer Engagement: Build and maintain strong relationships with existing and potential clients. Conducts detailed analyses of customer specifications, drawings, and requirements to better understanding their needs and offering tailored product solutions.
• Product Knowledge: Maintain a deep understanding of our products, services, and manufacturing capabilities to effectively present solutions to customers.
• Quotations: Partners with engineering and management to prepare detailed quotations and technical proposals in response to customer inquiries and requests for quote (RFQs).
• Order Management: Assist customers with product selection, pricing, order details, and ensure timely processing of orders.
• Sales Quotation & Negotiation: Prepare and send accurate quotes, negotiate pricing and terms, and close sales deals in alignment with company policies.
• Cross-functional Collaboration: Work closely with the production, logistics, and customer service teams to ensure timely delivery of orders and resolve any customer issues or concerns.
• CRM Management: Track customer interactions, sales activities, and progress through a Customer Relationship Management (CRM) system.
• Market Research: Keep up to date with industry trends, competitor products, and customer needs to identify sales opportunities and improve product offerings.
• Sales Reporting: Regularly report on sales activities, opportunities, and results to management and suggest strategies to meet sales goals.

Qualifications:

• Proven experience in inside sales or customer service, preferably within the manufacturing industry.
• Commitment to Excellence and providing Exceptional Customer Service.
• Problem-solving mindset to meet and exceed customer expectations.
• Strong understanding of manufacturing processes and product offerings.
• Intermediate math skills required and ability to read blueprints preferred
• Excellent verbal and written communication skills.
• Ability to build relationships and engage with customers effectively.
• Results-oriented with a strong drive to meet and exceed sales targets.
• Proficient in using CRM systems and MS Office Suite (Excel, Word, PowerPoint).
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• A proactive, self-starter with the ability to work independently or as part of a team.

Education and Experience:

• High school diploma or equivalent required; Bachelor’s degree in Business, Marketing, or a related field is a plus.
• 2 years of inside sales or customer service experience, preferably in the manufacturing or industrial sector.

Benefits:

• Health, dental, and vision insurance.
• Retirement savings plan.
• Paid time off and holidays.

Job Type: Full-time

Pay: $30.00 - $33.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Do you know how to read and interpret drawings/prints of metal parts?

Experience:

• ERP Software : 2 years (Preferred)
• Customer Service or Sales in Manufacturing: 2 years (Preferred)
• Customer Quoting: 2 years (Preferred)

Work Location: In person

Salary : $30 - $33