Patient Services Representative | Palouse Surgery Center | Full Time

Key Responsibilities

• Greet and assist patients and visitors in person and over the phone with professionalism and a positive attitude.
• Monitor call queues and patient wait times, ensuring efficient service.
• Maintain accurate patient accounts, process payments, and balance cash drawers.
• Enter and verify insurance and patient information with a high level of accuracy.
• Schedule patient appointments appropriately based on clinic protocols.
• Assist with medical record requests and chart preparation.
• Ensure the reception area remains clean, organized, and welcoming.
• Uphold patient privacy and rights by maintaining strict confidentiality.
• Respond to patient concerns or complaints professionally and efficiently.

Qualifications & Requirements

• Education: 

  Required: High School Diploma or equivalent

  Preferred: Associate’s Degree or higher

• Experience:
  • Must have experience working with computers.
  • Knowledge of basic office functions, including message-taking, data entry, and cash handling.
  • Previous experience in a medical office is preferred.
• Skills & Abilities:
  • Strong customer service, written, and verbal communication skills.
  • Ability to multitask in a fast-paced environment.
  • Proficiency in computer programs and multi-line phone systems.
  • Critical thinking and problem-solving skills with minimal supervision.
  • Demonstrated flexibility and ability to adapt to changing workflows.

Physical & Environmental Demands

• Ability to sit, stand, bend, twist, and kneel throughout the day.
• Requires occasional lifting (up to 35 lbs.), reaching, and pushing/pulling.
• Frequent interaction with patients, staff, and visitors in a busy office environment.
• Potential exposure to seasonal outdoor conditions and public health risks.