Patient Services Representative | Pain Clinic | Full Time

Position Summary

We are seeking a welcoming and detail-oriented Patient Services Representative I (PSR I) to join our Pain Clinic team. As the first point of contact for patients and visitors, you will play a critical role in delivering exceptional service while performing a wide range of administrative and front-office functions. This role is ideal for someone who thrives in a fast-paced healthcare environment and is committed to upholding the values of compassion, integrity, collaboration, accountability, respect, and excellence—hallmarks of The Gritman Way.

The PSR I is responsible for accurate patient registration, appointment scheduling, communication with patients and staff, and the coordination of front desk operations in accordance with organizational protocols and HIPAA regulations. This is a highly visible, team-oriented position requiring professionalism, initiative, and a commitment to delivering outstanding customer service.

Key Responsibilities

• Greet and assist patients and visitors with warmth, professionalism, and efficiency, both in person and over the phone.
• Maintain a clean, organized, and welcoming reception area.
• Accurately register patients, collect insurance and demographic information, and schedule appointments.
• Monitor call queues and patient wait times to ensure timely service.
• Maintain patient confidentiality and uphold HIPAA guidelines at all times.
• Collect co-pays, balances, and reconcile daily deposits and cash drawers.
• Assist with portal registration, paperwork preparation, and medical record requests.
• Respond to patient questions and concerns with empathy and attention to detail.
• Utilize Athena/Phreesia systems and contribute to resolving workflow challenges.
• Participate in team huddles and support clinic operations through collaborative communication.
  
  

Qualifications

Required:

• Experience with computer systems and data entry.
• Strong written and verbal communication skills.
• Excellent customer service skills and a professional demeanor.
• Ability to multi-task, work independently, and exercise sound judgment.
• Ability to adapt in a dynamic environment and maintain a positive attitude under pressure.
• Demonstrated ability to support the Gritman mission and core values.
  
  

Preferred

• Previous experience in a medical office or healthcare setting.
• Familiarity with electronic health record (EHR) systems, especially EPIC.
  
  

Populations Served

Neonatal, pediatric, adolescent, adult, and geriatric populations of all backgrounds and abilities.

Physical & Environmental Demands

Physical Requirements

Sitting, standing, typing, phone use, and movement throughout the office.

Occasional lifting (<35 lbs.), reaching, bending, stooping, and pushing/pulling.

Requires normal corrected vision and hearing, and frequent verbal communication.

Environmental Conditions

• Indoor office setting with occasional exposure to outside conditions.
• Routine exposure to common viruses and public health risks associated with clinical settings.
  
  

Organizational Expectations

• Represent the organization with integrity and professionalism.
• Promote patient and staff safety through awareness and action.
• Maintain compliance with all hospital and regulatory policies.
• Commit to continuous improvement and service excellence.
• Embody and demonstrate The Gritman Way values in every interaction.