Front Desk Coordinator

Grit City Wellness is a fitness and wellness community built around helping people feel stronger, healthier, and better in their everyday lives.

We bring fitness, recovery, and wellness together under one roof, creating an environment where members can train, recover, explore wellness services, and connect with a community that supports their goals.

We're looking for a Front Desk Coordinator who enjoys people, takes pride in staying organized, and wants to help create a great experience for everyone who walks through our doors.

ABOUT THE ROLE

The Front Desk Coordinator helps set the tone for the Grit experience.

You'll welcome members and guests, answer questions, support appointments and memberships, and help make sure the front desk runs smoothly throughout the day. You'll be an important connection point between our members, fitness team, wellness providers, and other staff. 

This role is a great fit for someone who enjoys being helpful, notices the little things, and takes pride in making things easier for others.

You don't need to be the loudest person in the room. You do need to be attentive, dependable, friendly, and ready to help.

WHAT YOU'LL DO

Welcome and Support Members

• Greet members and guests warmly and professionally.
• Help members check in and navigate Grit's services.
• Answer questions about memberships, appointments, classes, and wellness services.
• Help new members and visitors feel comfortable and welcome.
• Respond to member concerns and involve the appropriate team member when needed.
• Create a positive first and last impression for everyone who visits.

Keep the Front Desk Running Smoothly

• Support daily front desk operations and follow established procedures.
• Help manage appointments, check-ins, and member requests using Grit's systems.
• Keep the front desk and surrounding areas clean, organized, and welcoming.
• Monitor supplies and communicate when something needs attention.
• Share important information with the appropriate team members.
• Help ensure members receive accurate and consistent information.

Support Memberships and Services

• Explain Grit's fitness, recovery, and wellness offerings.
• Help members understand available services and how to access them.
• Support membership inquiries, purchases, and other transactions as assigned.
• Recognize opportunities to connect members with services that may support their goals.
• Help promote classes, events, and other Grit offerings.

Work as Part of the Team

• Communicate clearly with the Front Desk Manager, Wellness Director, fitness team, and wellness providers.
• Help coordinate member needs across fitness, wellness, and front desk services.
• Follow through on requests and communicate when something needs additional attention.
• Participate in required meetings, trainings, and team activities.
• Contribute to a team environment where people help one another and take responsibility for their work.

WHAT WE'RE LOOKING FOR

We're looking for someone who is:

• Friendly, approachable, and genuinely enjoys helping people.
• Professional and comfortable communicating with different personalities.
• Organized and attentive to details.
• Dependable and prepared to begin work on time.
• Able to manage several tasks while staying calm and welcoming.
• Comfortable learning and using computer systems and software.
• Thoughtful about how they communicate and handle member concerns.
• Willing to take initiative, follow established procedures, and ask questions when needed.
• A team player who follows through on commitments.
• Interested in creating a great experience—not just completing a checklist.

Previous experience in customer service, hospitality, fitness, wellness, or a front desk role is helpful. We're especially interested in people who take pride in being reliable, helpful, and easy to work with.

WHY WORK AT GRIT?

At Grit, we're building more than a gym. We're creating a community where fitness, recovery, and wellness work together to help people feel their best.

The front desk plays an important part in making that happen. You help members feel recognized, help their visits go smoothly, and connect them with the people and services that make Grit special. 

You'll work alongside a team of fitness and wellness professionals who each contribute to the member experience. You'll also have the opportunity to learn about the business, develop your skills, and become an important part of the community.

We value people who are professional without being stuffy, welcoming without being fake, and willing to take ownership of the little things that make a big difference.

THIS ROLE MAY BE A GREAT FIT FOR YOU IF...

You like people and enjoy making them feel welcome.

You notice when something needs to be done and don't always need someone to tell you.

You can stay calm when the front desk gets busy and keep track of the details without losing sight of the person standing in front of you.

You understand that a quick greeting, a helpful answer, or following through on a small request can make someone's day a little better.

And you want to be part of a team that works together to create something people enjoy coming back to.

If this sounds like you, we'd love to meet you.