What are the responsibilities and job description for the Home Care Operations Manager position at Griswold Home Care?
Home Care Operations Manager
Company Culture and Environment
Griswold Home Care fosters an inclusive and supportive work environment that values empathy and compassion. The culture promotes teamwork and collaboration, encouraging employees to engage directly with clients and colleagues alike.
Career Development Opportunity
This full-time role offers opportunities for professional development through hands-on experience in various aspects of home care operations. Employees can expect to develop skills in leadership, operations management, and client relations. This role begins with a 60-day onboarding phase. You will work closely with our departing manager to learn our specific processes and client base before taking full leadership of the office.
Compensation and Benefits
- $60,000/yr
- Full-time employment status
- Opportunities for training and development
- 20 days Paid Time Off
- We currently do not offer medical insurance
Skills
- Nurturing ability (caring, empathetic, compassionate)
- Strong verbal and written communication skills
- High level of emotional intelligence
- Creative problem-solving skills
- Organized and detail-oriented with good documentation skills
- Proven competent leader
- Proven problem solver under pressure
- Proficient in Microsoft Word and Microsoft Excel
Responsibilities
- Office functions on a daily basis.
- Manage a mid-level portfolio of clients.
- Caregiver recruitment, screening, scheduling and referral.
- Personnel hiring, evaluation and management.
- Marketing unless delegated, developing viable case count, expanding same on an ongoing basis.
- Care Pairing and case scheduling
- Identifying and forming familiar working relationships with referral sources.
- Office performance/productivity monitoring.
- Maintaining adequate records.
- Establish and maintain Office environment.
- Assistance with recruiting and marketing activities if delegated.
- Assistance to Director upon request and as needed.
- Reporting to Director in detail at least weekly.
- Additional duties as assigned by Director.
- Conduct telephone intakes with new or potential clients.
- Perform initial home visits with clients to explain services and obtain signed service agreements.
- Manually invoice a small group of clients.
- Execute follow-up home visits with existing clients
- Resolve differences between clients, families, and caregivers
- Maintain files to meet internal, state, and federal quality and compliance standards
- Select appropriate caregivers and interact with client
- Conduct service calls with prospective clients
- Participate in emergency on-call rotation
Qualifications
- Experience in a similar role.
Education Requirements
- Some college or equivalent work experience in Home Care office.
- High school diploma or equivalent
Education Requirements Credential Category
- Certification in home care or healthcare-related field is a plus, but not required
Experience Requirements
- Experience in social services, or a related field is preferred
- Must have experience in home care or healthcare.
PLEASE DO NOT CALL THE OFFICE ABOUT THIS POSITION.
Salary : $60,000