What are the responsibilities and job description for the Case Coordinator position at Griswold Home Care NJSCFL?
Are You Friendly, a Quick-thinker, Professional, and Compassionate? Are You Looking for a Job That Will Change Lives? If so, we'd love to meet you! Our office is under new ownership and our team is looking for someone to join us to train as a Case Coordinator and help support our community in Broward County.
Case Coordinators are key personnel in the daily operations of a home care office. From answering phones to being in the field interacting with clients and referral sources, a Case Coordinator's scope of responsibility is varied, fast-paced, and rewarding. A mix of social services, operations, scheduling, and customer service are all parts of a Case Coordinator's exciting role.
Case Coordinator Duties include, but are not limited to:
- Meeting with prospective clients
- Getting to know caregivers registered with the office
- Matching clients to caregivers that meet their needs
- Completing customer service visits with clients
- Working as a team in an office environment.
Case Coordinator Job Requirements
- Nurturing ability (caring, empathetic, compassionate)
- Articulate, with strong verbal and written skills and a pleasant phone manner
- High level of emotional intelligence
- Creative problem-solving skills
- Organized and detail-oriented; good documentation skills
- Spanish speaking is a plus!
Benefits of working on our Team:
- Simple IRA benefits
- Monthly & Quarterly Bonus Plans
- Ongoing training
- EAP & Teladoc
- And more!
Why Griswold?
At Griswold, we are driven by our commitment to helping clients “live assured”—enabling them to maintain independence while enjoying the peace of mind they deserve. You’ll play a vital role in this mission by ensuring that both clients and caregivers are well-supported and connected.
We are an equal opportunity employer, committed to fostering diversity, equity, and inclusion in our team and work environment.
To learn more about the background screening requirements for this position, please visit FL Clearinghouse | Florida Agency for Health Care Administration | Florida Agency for Health Care Administration