What are the responsibilities and job description for the Care Coordinator/Scheduler position at Griswold Home Care for Southeast Houston?
Care Coordinator
Griswold Home Care – Southeast Houston/NASA
Location: Houston, TX 77058
Job Type: Full-Time
Schedule: Monday–Friday with rotating on-call responsibilities as needed
About Griswold Home Care
Griswold Home Care has been providing compassionate, high-quality non-medical home care for over 40 years. We are dedicated to helping seniors and individuals with disabilities remain safe and independent in the comfort of their own homes. We are seeking an organized, compassionate, and driven Care Coordinator to join our growing team.
Position Summary
The Care Coordinator serves as the primary point of contact for assigned clients and caregivers. This position is responsible for ensuring quality care, maintaining strong client relationships, coordinating services, monitoring caregiver performance, responding to changes in client condition, and working closely with our scheduling, HR, and clinical teams to deliver exceptional service.
The ideal candidate thrives in a fast-paced environment, enjoys solving problems, and has a passion for helping others.
Responsibilities
- Manage an assigned caseload of clients and caregivers.
- Build and maintain positive relationships with clients, families, caregivers, referral partners, and healthcare professionals.
- Conduct client welcome calls, routine quality assurance calls, and satisfaction follow-ups.
- Perform client home visits and reassessments as needed.
- Respond promptly to client and caregiver concerns and resolve issues professionally.
- Monitor Changes in Condition (CIC) and coordinate with the RN Clinical Director when appropriate.
- Ensure care plans are followed and updated as client needs change.
- Assist with caregiver matching based on client needs, personality, and availability.
- Collaborate with the Scheduling Coordinator to maintain consistent coverage.
- Document all communication and client interactions accurately in WellSky.
- Maintain HIPAA compliance and agency standards.
- Participate in rotating back up on-call responsibilities.
- Perform other duties assigned by the Director of Operations.
Qualifications
- Minimum 2 years of experience in home care, healthcare, case management, staffing, customer service, or a related field preferred.
- High school diploma
- Excellent communication and customer service skills.
- Strong organizational and time management abilities.
- Ability to multitask and prioritize in a fast-paced office.
- Professional phone etiquette.
- Proficient with Microsoft Office and computer systems.
- Experience with WellSky or other home care software is a plus.
- Reliable transportation and a valid driver's license.
Preferred Qualities
- Compassionate and patient-centered.
- Strong critical thinking and problem-solving skills.
- Positive attitude and team player.
- Able to remain calm under pressure.
- Detail-oriented with excellent follow-through.
- Passionate about serving seniors and supporting caregivers.
Benefits
- Competitive pay in Home Care
- Paid Time Off (PTO)
- Health, Dental & Vision Insurance
- 401(k)
- Paid Holidays
- Supportive team environment
Why Join Griswold Home Care?
At Griswold Home Care, we believe our employees make the difference. We are committed to creating a supportive workplace where team members are valued, respected, and empowered to make a meaningful impact every day. If you are passionate about helping others and want to be part of a company that truly cares, we'd love to meet you.