Care Coordinator - Carroll County

Griswold Home Care for Carroll County, Maryland, is seeking a dedicated Full-Time Care Coordinator to join our compassionate team. Are you passionate about connecting people and making a meaningful difference in the lives of seniors and their families? Do you thrive in a role where relationship-building and problem-solving come together? Are you looking for a full-time career with a respected, established company in the Home Care industry? If you're ready to be the heart of our care coordination efforts, read on!

What You'll Do: As our Care Coordinator, you'll be the vital link between our clients and caregivers, ensuring perfect matches and exceptional care experiences.

Key Responsibilities:

• Client & Family Relations: Build meaningful relationships with clients and families, understanding their unique needs and matching them with ideal caregivers
• Caregiver Support: Develop strong relationships with our caregiver team, matching them with assignments that fit their skills and improve retention
• Ongoing Care Management: Conduct regular check-ins through calls, texts, emails, and in-person visits to ensure client satisfaction
• New Client Onboarding: Create welcoming, thorough experiences for new clients joining our Griswold family
• Digital Lead Management: Work our digital leads using our proven "8-touch" process
• Administrative Excellence: Manage payroll, billing, scheduling systems, and maintain accurate client information
• Recruitment Support: Assist with caregiver recruitment through events, job postings, and referral partnerships
• On-Call Support: Participate in office on-call rotation to support clients and caregivers

What We're Looking For:

Experience & Education:

• Associate degree in human services or related field preferred (not required)
• Previous experience in home care, human services, or similar field required
• Strong desire to help others and make a difference

Essential Requirements:

• Excellent verbal and written communication skills
• Proficient with Microsoft Office and computer systems
• Pleasant phone manner with high emotional intelligence
• Valid driver's license with reliable transportation that is not shared with anyone
• Ability to lift 40 pounds and alternate between sitting and standing
• Must pass criminal background check per Maryland regulations

Personal Qualities We Value:

• Creative problem-solving abilities
• Highly organized and detail-oriented
• Flexible multitasker with excellent time management
• Proactive with strong initiative and follow-through
• Cheerful team player who works well independently
• Available for occasional weekend/evening hours

What We Offer:

• Competitive salary: $49,920 annually for Westminster location with $7,800 in PERCS
• Comprehensive benefits package including health, dental, and vision
• 401K with company match
• Paid time off and sick leave
• Holiday pay
• Tuition reimbursement and scholarship opportunities
• Ongoing training and development
• Mileage reimbursement
• Opportunity to make a real difference in people's lives

About Griswold Home Care "Live assured" means enjoying the independence you desire while having the peace of mind you deserve. Founded in 1982 by Jean Griswold, we are the nation's oldest non-medical home care franchise, with over 170 locations across 30 states. We've touched the lives of more than 10,000 families by providing compassionate, professional care that allows clients to remain in the homes they love.

Our company is built on timeless values of compassion and respect, and we're equally committed to supporting our dedicated team members. We offer above-average compensation, robust appreciation programs, and opportunities for career growth. Our Jean Griswold Scholarship Foundation assists individuals seeking to further their education in care-related fields.

Ready to coordinate care and change lives? Apply today to join our mission of helping seniors live assured in their own homes!

Learn more here: https://www.youtube.com/watch?v=kf7BUiB8eRk

Griswold Home Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Salary : $49,920