What are the responsibilities and job description for the Supervisor position at GRIGG ENTERPRISES INC?
Our Department Supervisors provide an Amazing Customer Experience through helpful and friendly service that ensures customer needs are being met and encourages customers to make Ace their store of choice.
The Department Supervisors solve problems for our customers and staff. They are responsible for daily store operations, in-store merchandising, and administrative functions within the department and store. This key role leads and trains staff to provide exceptional customer service.
Duties include but are not limited to:
- Handle opening and closing procedures of the department and store.
- Create department schedules within the labor budget based on business needs.
- Coach, guide, and train associates on front-end and back-end procedures.
- Ensure company and store policies are upheld.
- Support inventory control and enforcement of loss prevention policies.
- Maintain department appearance and presentation.
- Report any inventory or pricing discrepancies or issues to management.
- Communicate with coworkers and delegate as needed.
- Provide support to other departments.
- Engage with customers, asking questions to determine their needs.