Business Relations Manager

The Business Relations Manager is a customer facing, field-based role in the Canada Commercial organization, reporting to the Deputy Director Business Relations, and playing a vital organizational role in ensuring fulfillment and ongoing success of Grifols' strategic collaborations in Canada. This role is responsible for managing Grifols' local brand reputation, connecting Canada's business strategy with the customer, and ultimately to ensure preference for Grifols' products and services in driving strong pull-through demand at regional and national levels. As a champion for compliant and ethical behaviour, this role will effectively demonstrate appropriate customer relationship management and stakeholder engagement across Grifols' customer base in transfusion medicine, hematology, immunology, neurology, pulmonology and critical care. With a focus on building strong customer advocates, this role will seek to understand and address diverse customer needs, exceeding customer expectations in response time and product knowledge, and driving long-term customer loyalty through credible interactions and effective face-to-face management of customer expectations. With excellent interpersonal skills, this role is responsible for fostering and maintaining strong team working collaboration, ensuring decision-making agreement and alignment with the Deputy Director Business Relations, and modeling persistence in the face of setback.

This position has direct reporting to the Deputy Director Business Relations. This position is a field-based position and requires at least 75-85% travel with assigned territory coverage which may encompass more than one province. Ontario/Manitoba territory and located in South Western Ontario.

Responsiblities include but are not limited to:

• Build and develop deep, impactful relationships with Canadian key opinion leaders to secure and maintain strong brand recognition and preference for Grifols' products and services, driving strong pull-through demand for Grifols' products to achieve annual sales goals

• Develop annual territory plan, working with the Deputy Director Business Relations, to outline annual customer advocacy development goals, product branding objectives, and clearly defined measures of success for effective customer relationship management

• Support an effective and collaborative team environment by participating in regular team meetings and driving a culture of innovation, creativity, value and teamwork that effectively reflects Grifols' desired behaviours and attitudes

• Establish regular self-directed learning to enhance expertise and knowledge on Grifols' products, programs and services, as well as market knowledge expertise including blood operators, Canadian compliance, and local hospital policies and procedures as it pertains to Grifols' products and services

• Model leadership behaviours in alignment with Grifols' code of conduct, to preserve the identity that sets us apart by conducting day-to-day tasks, activities and customer interactions based on honesty, integrity and ethical values

Skills/Qualifications/Education: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

• University degree or equivalent

• At least 5 years of relevant experience in a biotech, pharmaceutical or regulated environment; with working knowledge of Canada's Blood Operators, and the plasma derived medicines industry in Canada

• Excellent customer relationship management and proven success in building customer advocates

• Superior knowledge of Canada business/industry regulations and Grifols' products and services

• Excellent communication skills, and ability to manage internal and external customer expectations

• Knowledge of performance evaluation metrics in a business setting and ability to adopt new tools/approaches for tracking

• Strongly collaborative

• Demonstrated flexibility for exploring alternative methods for goal achievement

• Strong business accumen with sound judgement

• Self-directed learner and highly motivated to be product and knowledge expert

• Ability to travel both in-province and out-of-province for ~75-85% of job requirement

• Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Candidate must have demonstrated leadership and team building skills and proven success in building customer advocates

Work is performed in the field in physician and healthcare provider offices or local meeting locations. Frequently walks and stands in traveling to visit customers. Can sit for longer periods on flights. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 25lbs. Frequently drives to site locations. Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken and written words and sentences. Interacts with others, relates information to diverse groups. Must work with diverse groups to communicate information to healthcare providers and healthcare professionals on Grifols' products and services

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Third Party Agency and Recruiter Notice:

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other characteristic or status protected by law. We will consider for employment all qualified Applicants in a manner consistent with the requirements of applicable state and local laws.