What are the responsibilities and job description for the Field Service Representative (FSR) Coordinator position at Griffon Aerospace?
Company Overview
Griffon Aerospace is a trusted aerospace solutions provider based in Madison, Alabama, specializing in the design, development, and operation of advanced unmanned aircraft systems (UAS). Since 1995, we have delivered over 12,000 unmanned air vehicles to the Department of Defense, allied nations, and commercial customers. We pride ourselves on being a lion-hearted partner, designing, building, and flying the most capable and intelligent aerial systems that give our servicemen an unfair advantage wherever they fly.
Position Summary
Griffon Aerospace is seeking a Field Service Representative (FSR) Coordinator to manage the scheduling, deployment, and support of field service personnel supporting customer sites, flight test operations, and fielded systems. This role serves as the central point of coordination between FSRs in the field, program management, flight operations management, logistics, and engineering teams, ensuring field support activities run smoothly, on schedule, and in compliance with contract and safety requirements.
Key Responsibilities
- Coordinate scheduling, staffing, and deployment logistics for Field Service Representatives supporting domestic and/or international customer locations
- Serve as the primary point of contact between deployed FSRs and internal teams (program management, engineering, logistics, HR)
- Track FSR travel, lodging, per diem, and deployment documentation; ensure compliance with company policy and contract terms
- Maintain FSR certification, training, and readiness records; flag upcoming expirations or gaps
- Coordinate with flight operations management to align FSR staffing levels with contract requirements and customer demand
- Assist in onboarding new FSRs, including coordinating training schedules and required documentation
- Monitor field reports and escalate technical or logistical issues to appropriate internal teams
- Coordinates equipment and logistics for CONUS and OCONUS deployments/events.
- Support audits and compliance reviews related to field service operations
- Maintain accurate records in tracking systems (e.g., scheduling software, CRM, or ERP tools)
Required Qualifications
- 2–5 years of experience in field service coordination, logistics, operations, or program support (aerospace/defense industry preferred)
- Strong organizational skills with the ability to manage multiple concurrent schedules and priorities
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office (Excel, Outlook, Word); experience with scheduling software or ERP software a plus
- Must excel at working independently and exercise sound judgment in a fast-paced environment
- Must be eligible to obtain and maintain a U.S. Government security clearance
- U.S. Citizenship required
Preferred Qualifications
- Prior experience supporting UAS, aerospace, or defense field operations
- Familiarity with DoD travel and per diem policies
- Experience coordinating cross-functional teams across engineering, logistics, and program management
Physical/Work Requirements
- On-site position based in Madison, AL
- Occasional travel may be required to support field operations or customer sites
- Standard office environment with periodic coordination during non-standard hours to support deployed personnel across time zones
Job Location
- Madison, Alabama, United States
Position Type
- Full-Time/Regular
Compensation/Benefits
- Competitive Salary/Comprehensive Benefits Package
US Citizenship Required
- Yes
Ability to Obtain Security Clearance
- Yes