What are the responsibilities and job description for the Warranty & Parts Administrative Coordinator position at Griffin Toyota?
Warranty & Parts Administrative Coordinator
Pay:
Up to $18.00 per hour
Location:
Griffin Toyota – Hamlet, NC
Position Summary
Griffin Toyota is seeking a dependable, organized, and detail-oriented team member to support our Serviceand Parts Departments. This position is responsible for processing Toyota warranty claims, reconcilingwarranty receivables, assisting with Toyota Loyalty Engagement (TLE) customer follow-up, and providingadministrative support to the Parts Department as needed.
The ideal candidate enjoys working with numbers, is highly organized, communicates well with customersand coworkers, and can manage multiple priorities in a fast-paced dealership environment.
Primary Responsibilities
Toyota Warranty Administration
Process and submit Toyota warranty claims accurately and promptly.
Monitor claim status and resolve rejected or suspended claims.
Research and correct warranty discrepancies.
Ensure warranty documentation complies with Toyota policies and procedures.
Maintain warranty schedules and aging reports.
Communicate with service advisors and technicians to obtain missing or corrected documentation.
Accounting & Reconciliation
Reconcile warranty receivable accounts.
Follow up on unpaid warranty claims.
Work with the accounting office to resolve posting discrepancies.
Balance warranty schedules and maintain accurate financial records.
Assist with month-end warranty reconciliations.
Toyota Loyalty Engagement (TLE)
Contact eligible customers regarding Toyota Loyalty Engagement opportunities.
Document customer contacts and follow-up activities.
Coordinate with the sales and service departments to maximize TLE participation.
Maintain accurate customer records and reports.
Parts Department Support
Assist Parts personnel during busy periods.
Answer telephones and assist customers.
Look up and invoice parts as needed.
Receive and stock parts shipments.
Help maintain inventory accuracy and organization.
Provide general administrative support to the Parts Department.
Qualifications
Strong attention to detail and accuracy.
Excellent organizational and time management skills.
Comfortable working with numbers and reconciliations.
Strong computer skills, including Microsoft Excel and Outlook.
Excellent customer service and communication skills.
Ability to learn Toyota warranty policies and dealership software.
Ability to work independently while supporting multiple departments.
Preferred Qualifications
Previous dealership experience preferred.
Experience with Toyota warranty claims is a plus.
Experience with CDK dealership management software is preferred.
Accounting or bookkeeping experience is beneficial.
Parts department experience is a plus.
Success in This Role
A successful candidate will:
Submit accurate warranty claims with minimal errors.
Keep warranty receivables current.
Resolve claim discrepancies quickly.
Maintain timely TLE customer follow-up.
Provide dependable support to the Parts Department.
Demonstrate professionalism, teamwork, and a positive attitude.
Griffin Toyota offers a stable work environment, opportunities to learn multiple dealership operations, andthe chance to become an important member of our service and parts team.
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $18 - $19