Senior Patient Access Representative

Position Summary

Griffin & Reed Eye Care is seeking an experienced Senior Patient Access Representative to support front-office operations at our Sacramento and Roseville locations.

This position is ideal for a seasoned healthcare front-desk professional who is confident managing complex scheduling, registration, insurance verification, referrals, payment collection, and patient concerns. The Senior Patient Access Representative will also serve as a dependable workflow resource for the Patient Access team.

This is not a supervisory position, but the successful candidate should be comfortable assisting coworkers, troubleshooting routine workflow issues, and helping maintain consistent front-office practices.

Key Responsibilities

• Welcome patients and provide courteous, professional service throughout their visit.
• Verify and update demographic, insurance, guarantor, and contact information.
• Confirm insurance eligibility and identify referral or authorization requirements.
• Schedule, reschedule, and cancel appointments according to practice guidelines.
• Coordinate follow-up appointments, recalls, referrals, diagnostic testing, and authorization tracking.
• Complete accurate patient check-in and check-out activities.
• Collect copayments, deductibles, coinsurance, private-pay amounts, and outstanding balances.
• Review registration forms, consents, HIPAA acknowledgments, and financial responsibility documentation for completeness.
• Assist with complex registration, scheduling, insurance, and patient-service issues.
• Respond to patient questions and support appropriate service recovery.
• Provide practical workflow assistance to less-experienced team members.
• Support daily payment reconciliation and other front-end revenue-cycle activities.
• Collaborate with clinical staff, providers, billing personnel, and other departments.
• Rotate among front-office responsibilities and practice locations based on operational needs.

Qualifications

• High school diploma or equivalent required.
• At least three years of medical front-office, patient access, or healthcare scheduling experience required.
• Experience with insurance eligibility verification, referrals, authorizations, and patient collections required.
• Ophthalmology or optometry experience strongly preferred.
• Knowledge of medical terminology and healthcare registration practices.
• Experience using an electronic health record or practice-management system.
• Excellent communication, customer-service, organizational, and problem-solving skills.
• Strong attention to detail and commitment to registration and insurance accuracy.
• Ability to manage competing priorities while remaining composed and professional.
• Ability to work independently and contribute to a collaborative team.
• Reliable attendance and punctuality.

Benefits

• Medical and dental insurance
• Vision services
• Paid time off
• Life insurance
• 401(k) with 4% employer matching after one year of employment

Griffin & Reed Eye Care is an equal opportunity employer. We value professionalism, teamwork, accountability, and excellent patient care.

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Experience:

• Medical Front Office: 3 years (Preferred)

Ability to Commute:

• Sacramento, CA 95825 (Preferred)

Work Location: In person

Salary : $21 - $23