What are the responsibilities and job description for the IT HelpDesk *REDSTONE DoD position at GRIFFIN Recruiters?
Griffin Associates DoD Client Seeks: DoD IT Computer with 2 Years Experience
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- Work Authorization/Security Clearance
- Department of Defense (DoD) Secret security clearance, or the ability to obtain one
- Required: High School or better.
- Pursuant to EO 14042, this position may require proof of being fully vaccinated for COVID-19.
Overview
- Experience Required: 2 years: Computer applications and operation of existing computer programs
- High school diploma or equivalent.
- Working knowledge of Windows 10, Windows Server, Active Directory, Microsoft Office, and other personal computer software, as well as hardware.
- Department of Defense (DoD) 8570.1-M, Information Assurance Workforce Improvement Program baseline certification of Information Assurance Technical (IAT) Level II Computing Technology Industry Association (CompTIA) Security .
- Excellent PC and network troubleshooting skills.
Preferred Education and Experience
- Certificates of training in Windows, McAfee Host Based Security Software (HBSS) and Assured Compliance Assessment Solutions (ACAS)
- IT Help Desk experience.
Summary/Objective
- Assists ensuring availability, accessibility, usability of Information Technology (IT) hardware and software.
- Install software on personal computers (PCs).
- Prepare new PCs for use, and previously used PCs for reuse.
- Perform routine maintenance of PC hardware and software.
- Responds to PC users’ requests for assistance with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot, and resolve or escalate for resolution.
- Administer PC users’ IT, including ensuring compliance with security requirements.
Position Type/Expected Hours of Work: Full-time, normally 40 hours per workweek
Travel: None.
**APPLY WITH RESUME!