What are the responsibilities and job description for the Griffin Ford – Service BDC Representative position at Griffin Auto Group?
Griffin Ford – Service BDC Representative
Location: Waukesha, WI
Position Type: Full-Time
About Us
Griffin Ford is a high-volume dealership with a 35-bay shop, heavy truck capability, and a growing mobile service program. We are focused on delivering a fast, professional, and customer-first service experience.
Position Overview
The Service BDC Representative is responsible for driving service traffic by handling incoming calls, scheduling appointments, and following up with customers. This role is key to keeping our shop full and ensuring a great customer experience from the first interaction.
Responsibilities
- Answer inbound service calls, texts, and online requests
- Schedule and manage service appointments
- Follow up with declined services and missed appointments
- Reach out to past customers for maintenance reminders
- Confirm next-day appointments to improve show rate
- Promote maintenance services and specials (Works Package, etc.)
- Communicate clearly with service advisors and management
- Log all activity in CRM (CDK experience is a plus)
Requirements
- Strong phone and communication skills
- Customer-focused attitude
- Ability to stay organized in a fast-paced environment
- Basic computer skills (CDK or CRM preferred)
- Dealership experience is a plus but not required
Pay & Benefits
- Hourly pay bonus structure based on:
- Appointments set
- Show rate
- Service revenue generated
- Paid training
- Health, dental, and vision insurance
- Paid time off
- Opportunity to grow into Service Advisor role
What We’re Looking For
- High energy and motivated
- Strong work ethic
- Team player
- Someone who wants to grow within the service department
Why Griffin Ford?
- High car count = strong earning potential
- Supportive management team
- Opportunity for advancement
- Stable and growing dealership
Apply Today
Contact:
Ben Stewart
262-542-5781
bstewart@griffinford.com