What are the responsibilities and job description for the Service Manager position at Grieco Automotive Group?
Service Manager duties and responsibilities
A Service Manager will need to fulfil the following important duties and responsibilities to excel at their job:
- Developing and implementing service standards and procedures for the service delivery department
- Setting up and maintaining the service desk
- Supervising other members of the service delivery team
- Maintaining customer relationships and improving response and delivery times
- Updating service methods to improve overall efficiency
- Resolving any service problems and customer complaints
- Conducting periodic appraisals of team members and identifying areas for improvement
- Creating and presenting regular reports to senior management
- Developing contracts for Commercial Contractors and Developers who have ongoing rental or purchase needs
- Instructing customers on equipment operation, care and maintenance
- Inspecting rental equipment on return, looking for any damage and returning deposits