What are the responsibilities and job description for the Service Advisor position at Grieco Automotive Group?
Company Description Grieco Automotive Group is dedicated to meeting the needs of every customer with a strong focus on personalized service and attention. As a car dealer, the group strives to meet and exceed high expectations through a commitment to excellence in every interaction. An experienced and enthusiastic sales team supports customers by sharing product knowledge and guiding them through the car-buying process. Customers are encouraged to explore the online inventory, schedule test drives, and review financing options to find the right vehicle and payment plan. Grieco Automotive Group fosters a professional environment where team members contribute to a positive, customer-centered experience.
Role Description The Service Advisor is a full-time, on-site role based in Johnston RI. This role is responsible for greeting customers, understanding their vehicle service needs, and clearly explaining recommended maintenance and repairs. The Service Advisor coordinates service appointments, prepares repair orders, communicates with technicians, and keeps customers updated on service status and costs. Day-to-day tasks include reviewing vehicle histories, ensuring accurate documentation, managing aftersales follow-up, and promoting additional services that enhance vehicle performance and safety. The position requires maintaining a clean and professional service environment, resolving customer concerns promptly, and supporting overall service department goals.
Qualifications
Role Description The Service Advisor is a full-time, on-site role based in Johnston RI. This role is responsible for greeting customers, understanding their vehicle service needs, and clearly explaining recommended maintenance and repairs. The Service Advisor coordinates service appointments, prepares repair orders, communicates with technicians, and keeps customers updated on service status and costs. Day-to-day tasks include reviewing vehicle histories, ensuring accurate documentation, managing aftersales follow-up, and promoting additional services that enhance vehicle performance and safety. The position requires maintaining a clean and professional service environment, resolving customer concerns promptly, and supporting overall service department goals.
Qualifications
- Strong customer-focused service skills, including Customer Service, Customer Satisfaction, and Customer-focused Service.
- Clear and professional Communication skills, both verbal and written, for interacting with customers and team members.
- Understanding of Aftersales processes, including service follow-up, maintenance scheduling, and warranty or service plan support.
- Prior experience in automotive service advising, dealership operations, or a similar customer-facing role is preferred.
- Ability to work on-site full time in Providence, RI, managing multiple tasks in a fast-paced environment.
- Basic technical understanding of automotive services and maintenance, with willingness to learn dealership systems and tools.
- High school diploma or equivalent required; additional education or certifications in automotive or customer service are a plus.