What are the responsibilities and job description for the Supervisor of Order Management position at griddable.io?
Description
Overview of the Role
Salesforce is hiring a Supervisor of Order Management to lead a small, focused team responsible for processing and booking complex transactions. This role serves as a primary managerial point of contact for the PST timezone, ensuring real-time coverage and support for our Global Order Management team. The Supervisor is an authorized signer for Salesforce and plays a key role in maintaining accuracy, compliance, and operational continuity during critical close periods. We're looking for a detail-oriented, hands-on leader who thrives in a fast-paced environment and demonstrates the ability to contribute individually while effectively managing and developing a team.
Responsibilities
Overview of the Role
Salesforce is hiring a Supervisor of Order Management to lead a small, focused team responsible for processing and booking complex transactions. This role serves as a primary managerial point of contact for the PST timezone, ensuring real-time coverage and support for our Global Order Management team. The Supervisor is an authorized signer for Salesforce and plays a key role in maintaining accuracy, compliance, and operational continuity during critical close periods. We're looking for a detail-oriented, hands-on leader who thrives in a fast-paced environment and demonstrates the ability to contribute individually while effectively managing and developing a team.
Responsibilities
- Lead and Develop: Manage, mentor, and coach a small team of Order Management professionals responsible for processing and booking complex transactions, ensuring high standards of quality and accuracy.
- Serve as PST Timezone Point of Contact: Act as a managerial escalation and support contact for the Global Order Management team, providing real-time guidance and deal resolution during PST business hours.
- Authorized Signer: Serve as an authorized signer for Salesforce, providing signature on necessary documentation for Salesforce and customers.
- Cross-Functional Collaboration: Partner with Sales Operations, Quote to Cash, Product Operations, Legal, Revenue Recognition, and Deal Desk to resolve deal friction and ensure accurate, compliant order execution.
- Manage Peak Volumes: Support team performance during high-volume month-end, quarter-end, and fiscal year-end close cycles, coordinating workload distribution and maintaining execution quality under tight deadlines.
- Act as an Escalation Point: Serve as a subject matter expert and first-line escalation contact for order processing issues, deal structuring questions, and policy inquiries.
- Ensure Compliance: Maintain adherence to company policies, revenue recognition guidelines, and SOX compliance standards.
- Drive Process Improvement: Identify workflow inefficiencies within the quote-to-cash lifecycle and collaborate with internal stakeholders to implement practical, scalable solutions.
- Project Support: Assist with projects as a business stakeholder as needed.
- 2 years of experience in Order Management, Sales Operations, or a related operations function, preferably with at least 1 year in a lead or supervisory capacity.
- Working knowledge of Order Management processes, Quote-to-Cash (Q2C) lifecycles, and enterprise deal structures.
- Ability to manage competing priorities and deliver accurate results under tight deadlines, including during quarter and year-end close cycles.
- Strong interpersonal and communication skills; comfortable escalating issues and engaging cross-functional partners.
- High attention to detail with the ability to work both independently and collaboratively in ambiguous situations.
- Demonstrated ability to support and develop direct reports in a hands-on team environment.
- Proficiency with Salesforce products, specifically Salesforce CPQ and core CRM functionalities.
- Experience working in or supporting PST timezone operations or West Coast-based business stakeholders.
- Experience with Tableau or similar reporting tools.