Director, Strategy & Operations

Description

Job Details

Role Overview

The Director of Strategy & Operations leads strategic programs and drives alignment across Product, GTM, Operations, and other key stakeholders for the Agentforce Process Automation & Intelligence team. This role is responsible for running the operating cadence, performance management, and cross-functional alignment. Acting as a key partner to leadership, this role translates strategy into action and ensures the organization is moving in a unified direction.

Key Responsibilities

Run the Business

• Build planning processes, decision frameworks, and governance using AI-first principles
• Identify, prioritize, and deploy agent-based workflows and automation to eliminate manual work and enable scalable execution
• Own monthly operating cadence (business reviews, KPI tracking)
• Define and evolve key metrics aligned to business goals
• Ensure teams are operating against clear priorities
• Synthesize performance into clear insights and actions
• Drive executive-level discussions and decisions
• Partner with Business Operations to translate needs into systems
  
  

Strategic Programs

• Own and drive execution of the org’s highest-priority, cross-functional initiatives
• Lead complex programs spanning Product, GTM, and Operations
• Identify risks, dependencies, and trade-offs; proactively drive resolution
• Ensure initiatives deliver against defined business outcomes
  
  

Cross-Functional Alignment

• Align priorities across Product, Sales, and Operations to ensure cohesive execution
• Partner with functional leaders to resolve gaps, overlaps, and competing priorities
• Drive clarity in roles, ownership, and decision-making across teams
• Develop solutions to problems independently
  
  

Executive Partnership & Decision Support

• Act as a trusted advisor to leadership on key strategic decisions
• Structure ambiguous problems and provide clear recommendations
• Build executive-level narratives and materials to support alignment
  
  

Qualifications

• 8–12 years in Strategy, Operations, Consulting, or Program Leadership
• Strong analytical and business acumen, with a demonstrated ability to manage and lead complex central functions and cross-functional teams
• Strong project management skills, with the ability to prioritize and drive success across multiple large-scale initiatives
• Proven ability to identify and apply AI, automation, or agent-based solutions to real business challenges, with a focus on eliminating manual work and enabling scalable operations
• Ability to succeed in a collaborative, fast-paced environment; ability to remain flexible and adjust on the fly to new demands and respond with a sense of urgency
• Ability to influence senior stakeholders
• Excellent written and oral communication skills; able to convey complex ideas in a strategic and concise fashion
• Comfortable operating in ambiguity and fast-paced environments
• Experience in high-growth or startup-like environments preferred
  
  

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.