Technical Services Manager

Technical Services Manager – Protection & Automation

Houston, Texas

We are representing an established manufacturer of power-system protection, monitoring, and automation equipment seeking an experienced Technical Services Manager for its Houston operation

.This is a hands-on leadership position for someone who combines deep protective-relaying expertise with strong customer-facing and team-management skills. The manager will lead a technical-support group while working closely with customers, Sales, Application Engineering, Marketing, and Product Development

.Key Responsibilitie

• sLead, mentor, and develop a team of technical-service engineers
• .Establish priorities and ensure customer issues are resolved accurately and promptly
• .Provide advanced technical guidance involving protective relays, fault-recording equipment, control systems, and power-system automation
• .Support product demonstrations, customer training, application reviews, and technical consultations
• .Assist customers with equipment configuration, installation, commissioning, troubleshooting, and operation
• .Manage complex customer escalations while protecting long-term client relationships
• .Support Sales with technical proposals, presentations, application guidance, and competitive evaluations
• .Develop technical materials that help customers understand equipment capabilities and applications
• .Collaborate with engineering and product teams on customer feedback, product improvements, and new solutions
• .Build strong relationships with utility, industrial, and engineering customers
• .Represent the organization at relevant power-industry conferences and technical meetings
• .Improve support processes, response times, documentation, and overall customer satisfaction

.Required Qualification

• sBachelor’s degree in Electrical Engineerin
• gApproximately 12 or more years of experience with modern protective relays, event or fault recording, and related power-system equipmen
• tPrevious experience leading and developing technical professional
• sStrong understanding of power-system protection principles, practices, and philosophie
• sExperience applying protective relays within a utility, OEM, consulting, or engineering environmen
• tKnowledge of protection, control, integration, and automation system
• sUnderstanding of communication protocols and communication-system architectur
• eStrong written, verbal, presentation, and customer-management skill
• sAbility to conduct difficult technical or commercial conversations professionall
• yWillingness to travel domestically and internationally as neede
• dAuthorization to work permanently in the United States without sponsorshi

pPreferred Experienc

• eShort-circuit, load-flow, or transient-analysis studie
• sRelay settings, testing, commissioning, or troubleshootin
• gDigital fault recorders or power-system monitoring equipmen
• tTechnical proposal development and pre-sales suppor
• tUtility or consulting-engineering experienc
• eCustomer training and technical presentation
• sCollaboration with product-development and commercial team

sIdeal Candidat

eThe ideal candidate is a technically credible leader who can take ownership of a customer issue, organize the right resources, and guide it through resolution. This person should be equally comfortable discussing a protection application with an engineer, supporting a commercial presentation, coaching a team member, or handling a sensitive customer escalation

.If you have substantial experience in protective relaying and power-system automation and are ready to lead a customer-focused technical organization, please contact me privately for additional information

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