Customer Service II

Summary/Objective

This position is responsible for servicing customers by providing product and service information and helping to resolve product and service issues. Working with our customers and internal departments to meet or exceed customer requirements, by performing the following duties:

Essential Functions

· Customer order maintenance, coordination and communication for all customer purchase orders including complete order maintenance and daily review of customer orders.

· Data entry, review and confirmation of all customer purchase orders to ensure lead time, price, shipping instructions and order quantities match business practice and system.

· Communicate with customers along with sales executives if order discrepancies are found.

· Maintain all sales orders in business system, utilizing customer and internal communication to support on time completion of all orders.

· Communicate with customers via email, telephone or in person to provide information about customer order status, products and services, or to obtain details of customer complaints.

· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

· Refer unresolved customer grievances to designated departments for further investigation.

· Complete customer daily open order report in accordance with daily production meetings, plant directives, working with internal departments to make decisions and coordinate customer expectations.

· Communicate with customers on order status current or past due. Coordinate customer needs/demands with production to ensure proper communication and follow up.

· Enforce all safety rules, support company policies, procedures, work instructions, and ISO requirements.

· Perform all related duties as assigned or dictated by the situation.

Competencies

· Proficiency in Microsoft Office

· Must be organized

· Learn and understand product and customer information with a quality

· Working knowledge of current business systems

· Problem solving, troubleshooting and documentation skills

· Exceptional written and verbal communication

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires continuous: (continuous = 67-100% of the time)

Standing, seeing, hearing, talking, and grasping.

This position can require frequent: (frequent = 33-66% of the time)

Pinching, crouching, stooping, bending at waist, and pulling.

Lifting of up to 30 pounds and occasionally up to 60 pounds.

This position can require occasional: (occasional = up to 33% of the time)

Pushing, kneeling, twisting upper body, and repetitive hand motions.

This position requires a minimum of an eight hour day on company premises for five days a week with some overtime and is not limited to any one GRFT location.

GRFT is an equal opportunity employer

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $37,166 - $47,009