MSP Client Account Manager

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you. We are looking for a Client Success Manager (in other organizations this role might be titled Customer Success Manager, Technical Account Manager, Client Relationship Manager, or Strategic Account Manager) to join our Client Success team. The Client Success Manager is the quarterback of the client relationship at Dynamic Edge. They are expected to have a holistic understanding of the client’s business goals and priorities and ensure Dynamic Edge is positioned as a strategic partner for their clients. The Client Success Manager is responsible for client relationship support, managing client outcomes by collecting and analyzing data, creating retention strategies and delivering feedback to clients. We are looking for candidates near our service locations in Denver, Colorado, Ann Arbor, MI, Escanaba, MI, Couer D'Alene, Idaho, or Newport, Washington. This role operates on Eastern Time Zone hours. Core Responsibilities Manages strategic processes (BlueSky, Roadmaps, Success plans, etc) for assigned client group Provide insights and reporting to clients to ensure that they get the most out of the service, and team members to ensure client initiatives are effectively supported Plan and facilitate new client onboardings, strategy meetings, and other initiatives in support of service teams Acts as a support and escalation point for client support teams within the company, protecting revenue and relationships Contribute to overall team revenue KPIs related to Project Revenue generation (web dev & PS), Procurement hardware sales & Cyber74 engagements Drive revenue expansion by effectively positioning new services offerings Lead contract lift renegotiations to support equitability and profitability in our monthly recurring revenue client base Required Skills, Experience, and Attributes Experience working in a Managed Service Provider (MSP) environment is required Previous experience in a customer success, business development, or technical sales capacity Previous experience in managing Client relationships Fundamental knowledge on technology concepts e.g. operating systems, networking, cloud computing, etc An ability to connect on a human level with people at all levels of Greystone and our clients’ organizations An ability to create structure in challenging situations and create effective processes An awareness of how technology impacts business Strong communication skills, both verbal and written Organizational skills; both analytical and problem solving A proven ability to maintain confidentiality and discretion around sensitive client and contract issues A proven ability to manage multiple tasks and meet deadlines The ability to work in a directed autonomy environment An empathetic approach to solving client problems A positive, courteous demeanor A passion for solving problems Receptive to candid feedback Curiosity about technology and motivation to learn independently Preferred Skills, Experience, and Attributes Project management experience is a plus Experience with ConnectWise or other service-related software An understanding of how ticketing systems work within an IT or service/support setting A contagious enthusiasm for our business and a desire to share it with others The desire to work as part of a team and the ability to negotiate sensitive client issues while maintaining relationships Critical thinking aptitude Professional confidence, and excitement about solving problems An aptitude towards service Physical Requirements Work is primarily knowledge-worker oriented using computer systems. Occasional exertion and lifting of up to 20 pounds to move office or computer equipment. Occasional crawling, kneeling, and squatting. Constant use of computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures; views computer constantly. Occasional travel (car). Occasional exposure to outdoor environmental conditions as a result of travel. Some of the things our team members enjoy, include: Competitive wages | The salary for this role is expected to start between $70,000-85,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above. Hybrid work environment. We encourage our team members to work where they are most effective whether it is at home, the office, or at a client site. Gas card. Fill up your tank on us while you're out visiting client sites Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer matching Maternal and paternal leave Very generous paid time off program that is unique to the IT industry Sustainable work-life balance and flexibility Yearly work anniversary rewards Fun company events, including chili cook-offs, annual company photoshoots, monthly team events, cup in hand kickball league, and more! Who We are: At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are Serving small-to-medium sized businesses in 10 industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.) Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are! We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter. New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are! Join us on our journey as we shape industries, redefine possibilities, and unlock the true potential of collective innovation. Be a part of New Charter Technologies, where collaboration, innovation, and excellence converge to create a future that’s nothing short of extraordinary. We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter?

Salary : $70,000 - $85,000