What are the responsibilities and job description for the Live Chat Agent position at Greystone Roofing & Construction?
At Greystone Roofing & Construction, we pride ourselves on delivering top-tier roofing and construction solutions to our community in Aubrey, TX, and the surrounding areas. We believe that exceptional craftsmanship starts with exceptional customer service. As our business grows, we are looking for a dedicated Live Chat Representative to serve as the welcoming, digital front door for our clients.
We are seeking a highly responsive and articulate Live Chat Customer Service Representative to engage with visitors on our website. In this role, you will be the first point of contact for homeowners and businesses looking for roofing repairs, replacements, and construction services.
Whether you choose to work from our Aubrey office, opt for a hybrid schedule, or work entirely from the comfort of your home, you will play a crucial role in capturing leads, answering questions, and scheduling estimates.
Key Responsibilities
- Real-Time Engagement: Promptly answer incoming live chats from website visitors with a friendly, professional, and helpful demeanor.
- Lead Capture & Scheduling: Collect vital customer information (name, phone number, email, address) and help schedule free roof inspections, estimates, or service calls.
- Information Provider: Answer frequently asked questions regarding our services, service areas, materials, financing options, and warranty information (training provided).
- CRM Management: Accurately log all chat interactions, customer details, and appointment notes into our Customer Relationship Management (CRM) system.
- Team Collaboration: Seamlessly transfer complex technical questions or urgent service requests to the appropriate project managers or sales representatives.
- Follow-up: Send follow-up emails or texts to customers who may have disconnected or requested more detailed information.
What We Are Looking For
- Communication Skills: Impeccable written communication skills, including stellar grammar, spelling, and punctuation. You must be able to convey warmth and professionalism through text.
- Typing Proficiency: Fast and accurate typing skills (minimum 50 WPM) to handle multiple chat conversations simultaneously.
- Experience: 1 years of experience in customer service, digital support, or a live chat role. (Previous experience in home services, construction, or roofing is a massive plus!)
- Tech-Savvy: Comfortable navigating CRM software, live chat platforms, and team communication tools.
- Remote Work Readiness: If opting for the Work-From-Home or Hybrid setup, you must have a quiet workspace, a reliable high-speed internet connection, and strong time-management skills.
Why Join Greystone Roofing & Construction?
- Ultimate Flexibility: Choose the work environment that suits you best! Work out of our Aubrey, TX office, create a hybrid schedule, or work 100% remotely from anywhere.
- Growth Opportunities: As our company expands, so do opportunities for career advancement within our sales, marketing, or operations teams.
- Comprehensive Training: We provide full training on our services, industry standards, and software systems so you can feel confident on day one.
- Performance bonuses for successfully booked appointments.
How to Apply
Ready to help us build something great? Please submit your resume and a brief cover letter explaining why you would be a great fit for our Live Chat team and indicating your preference for a hybrid or fully remote schedule.
Pay: $29.57 - $36.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- 403(b)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Vision insurance
- Work from home
Work Location: Hybrid remote in Aubrey, TX 76227
Salary : $30 - $36