Resident Voice Advocate/Admissions Coordinator

Employment Type: Full-Time

Resident Voice Advocate / Admission Coordinator

We invite you to apply and be part of a team that truly values your contribution. We offer leading market wages and are committed to fostering a workplace where growth, teamwork, and patient-centered care are at the forefront. At the end of each day, knowing that you've made a meaningful impact in the lives of our residents will be your greatest reward.

Facility: Greystone Healthcare Center

Why Choose Greystone Healthcare Center?

• Employee Focus : We foster a positive culture where employees feel valued, trusted, and have opportunities for growth.
• Employee Recognition: Regular acknowledgement and celebration of individual and team achievements.
• Career Development: Opportunities for learning, training, and advancement to help you grow professionally.

Compensation?

• Leading Market Wages
• Flexible Pay Options: Get paid daily, weekly, or bi-weekly through UKG Wallet.

Key Benefit Package Options?

• Medical Benefits : Affordable medical insurance options through Anthem Blue Cross Blue Shield.
• Additional Healthcare Benefits : Dental, vision, and prescription drug insurance options via leading insurance providers.
• Benefits Concierge : Internal company assistance in understanding and utilizing your benefit options.
• Pet Insurance : Three options available
• Education Assistance : Tuition reimbursement and student loan repayment options.
• Retirement Savings with 401K.
• HSA and FSA options
• Unlimited Referral Bonuses .

Start a rewarding and stable career with Greystone Healthcare Center !

Summary :
The Resident Voice / Admissions Coordinator m anages the facility inquiry and admission process and provides customers with facility-related information via facility tours, personal visits/assessments, conversations, and follow-up. Coordinates and implements effective customer relationship programs with the team. Qualifications: Education:

• Associate and/or bachelor's degree in business/communications field preferred.
• Two years equivalent experience in a customer relations position or Admissions Coordinator position in lieu of degree.
• Previous healthcare community relation's experience preferred.

Experience:

• One year of experience in a position requiring customer relations or customer service. A background in community involvement is preferred.

Job Functions:

• Responds to inquiry calls from hospital discharge planners, other community contacts, families, and other referral sources in a professionally and timely, with appropriate follow-up.
• Conducts facility tours and manages the admission process by consistently maintaining updated bed availability and facility services information.
• Makes customer service calls outside the facility to medical, insurance, legal and financial professionals, and senior organizations, appropriate special interest groups, hospital discharge planners, and other community contacts to develop and maintain relationships to advise referral sources of bed availability and new product and services.
• Maintains current database of existing and potential referral sources.
• Alerts appropriate department heads and building staff of projected changes in admissions, bed changes, and discharges, through daily admission meeting to discuss forthcoming changes.
• Ensures appropriate admission paperwork and signatures are obtained from residents or responsible parties prior to admission and communicates special needs of new admits. Ensures daily that referral sources and admissions data are entered into the automated referral system.
• Coordinates the development and implementation of customer relationship plans, serves as a chairperson for customer relationship team meetings, monitors budgets and tracks results.
• Maintains a working knowledge of Federal and State regulations and reimbursement guidelines (Medicare and Medicaid). Assists with managed care referral process.
• Maintains a database of medical contacts/community resources along with knowledge of industry trends and legislative/regulatory issues and communicates this information to facility staff and community contacts.
• Develops and implements special events and presentations targeted at community education, establishing, and maintaining status for the facility as the expert on skilled nursing, specialty programs, and rehabilitation care in the community.
• Performs other tasks as assigned.

Knowledge/Skills/Abilities:

• Knowledge of, or ability to learn, reimbursement programs from payor sources.
• Ability to communicate effectively with residents, their family members, referral sources, and at all levels of the organization.
• Skilled at making presentations/public speaking.
• Strong organizational skills.