Senior Community Manager

At GREY,  we create Famously Effective ideas that move people, business, and the world forward – harnessing the power of creativity to solve business problems – for the world’s most influential brands. Our core values – creativity, unity, empathy, and service – power the work we do in each of our 25 studios across six continents.

Overview

We’re looking for a Senior Community Manager to join GREY's growing (and very fun) Social Team. This role will primarily focus on a tourism brand who is eager to experiment, open to creative ideas, and sees community management as a critical driver of success. 

You’ll be the person bringing brands to life in comment sections, cultural conversations, and real-time moments. You’ll balance wit and warmth with discernment — knowing when to jump into a trend, and when to hold back. You’ll also provide insights and reporting that help shape larger strategies, working closely with cross-functional partners along the way.

Key Responsibilities

• Manage daily community engagement across TikTok, Instagram, Facebook, and other social platforms.
• Respond to comments, questions, and messages in a timely, brand-appropriate way.
• Proactively monitor cultural trends, conversations, and brand mentions, bubbling up opportunities to the broader team.
• Escalate sensitive issues or customer service concerns quickly and appropriately.
• Write and edit copy that reflects each brand’s unique voice and personality.
• Contribute to content briefs and calendars, providing insights rooted in community behavior and culture.
• Deliver community-focused reports with key metrics, insights, and recommendations; present findings to internal teams and clients.
• Stay current on social platform updates and best practices; share learnings with the team.

What You’ll Need

• 4 years of social media experience, with a focus on community management.
• Proven experience helping brands enter trending conversations in a way that feels authentic.
• Strong writing skills and comfort adapting to different brand voices.
• Experience creating community reports and presenting them to clients.
• Familiarity with tools like Sprout Social, Brandwatch, or similar platforms.
• Agency experience (or experience working directly with clients) preferred.
• Responsible, discerning, and trustworthy — you’ll be logged into multiple brand accounts daily.

Who You Are

• Culturally plugged in: You’re on top of internet culture and know how to identify opportunities before they peak.
• Discerning: You understand that not every trend is right for every brand, and you know when not to engage.
• Collaborative and kind: You thrive in cross-functional environments and build strong relationships quickly.
• Proactive and independent: You take initiative and mine for opportunities without waiting for them to be handed to you.

We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

GREY is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please be aware of the possibility of recruiting fraud. GREY does not conduct interviews via instant messaging platforms and will never request personal financial information such as bank account numbers, credit card information, or payment of any kind during the hiring process. All legitimate communication will come from an official @GREY.com email address. If you suspect fraudulent activity, please report it to us immediately. Stay vigilant and protect your personal information.