What are the responsibilities and job description for the Operations Manager - Cable TV Experience Strongly Preferred position at Greyfox?
Operations Manager — Cable Contracting
Full-time | Western PA and North East Ohio
Directs day-to-day field operations, workflow scheduling, and performance metrics for cable television installation and repair teams. This leader bridges upper management and field staff, ensuring high customer satisfaction, strict adherence to safety rules, and rapid troubleshooting.
Key Responsibilities:
Manage field supervisors: Manage daily activities, schedules, and performance
Point of Contact: Primary liaison between our company and customer upper management. Reacting quickly, addressing issues and finding solutions to satisfy the customer. Maintaining open lines of communication for improved route coverage, metrics and key performance indicators (KPIs) like on-time arrival windows, not done percentage, QC rate, and repeat trouble call percentages. Serve as primary contact for partner/customer follow-ups: escalations, missed appointments, quality callbacks, weekly performance reviews
Recruit, onboard, and retain technicians: Use various platforms and sources to find, interview and coordinate training of technicians.
Field Coaching & Training: Spend significant time in the field coaching technicians on installation standards, customer service etiquette, and safe work practices.
Safety & Compliance: Enforce company safety policies, OSHA regulations, and local utility compliance guidelines. [1, 2]
Logistics & Dispatch Coordination: Coordinate with dispatch and customer support teams to optimize daily routing
Resource Management: Oversee fleet vehicles, tools, meters, and inventory stock levels required for residential and commercial drops. Reduce loss.
Maintain fleet: vehicle assignments, registrations, maintenance schedules, damage reporting
Forecast manpower against workload: schedule crews to hit projected targets
Requirements:
- 3 years managing field crews in cable, telecom, low-voltage, or utility construction. Comparable industry experience considered.
- Experience with aerial/underground coax and fiber installation standards
- Valid driver's license, clean MVR
- Comfortable with scheduling/work-order systems and Excel
- Willing to be on-call for escalations
Pay: $70,000.00 - $100,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Work Location: Hybrid remote in Zelienople, PA 16063
Salary : $70,000 - $100,000